Care4Kids Client Services Representative

Care4Kids Client Services Representative Location : Rocky Hill, CT (Hybrid after training) | Schedule: 8:00 a.m.5:00 p.m. Monday through Friday (1-hour lunch break) and every third Thursday from 9:00 a.m.6:00 p.m. | Pay: $20.00/hour

Be the Connection That Helps Families Find StabilityStep into a Role Where One Call Can Change a Life.

Requirements

Why You'll Love This Role

Competitive Pay $20/hour plus great benefits. Hybrid Schedule After training, enjoy flexibility with 4 remote days and 1 in-office day. Mission-Driven Work Help families connect to child care services and build stability.
What Youll Do Youll be the calm, knowledgeable guide who helps people find their footing. You will take incoming calls from CT families seeking assistance to pay their childcare expenses You will help childcare providers with eligibility and invoice questions relating to the Care4Kids program You will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies.
A Day In the Life Every day is differentbut always meaningful. Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process. Serve people with customer service or contact center experience who enjoy helping families by phone Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support Balance empathy with efficient problem-solving in a high-volume contact center setting. If you love variety and purpose, youll thrive here.
Weve Got You Covered Weve got your backevery step of the way. Paid, comprehensive training before you take your first live call. Ongoing coaching, supervision, and team collaboration. Clear workflows and protocols to help you succeed. A culture centered on accuracy and sustainable caregiving.
Schedule & Environment 8:00 a.m.5:00 p.m. Monday through Friday (1-hour lunch break) and 9:00 a.m.6:00 p.m. every third Thursday of the month Full-time position Hybrid schedule after training (4 days remote, 1 day in office) Training Schedule: MondayFriday, 8:00 AM4:30 PM (30-minute lunch break)
Perks & Benefits $20.00 per hour base pay. Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages). An outright 5% 401(k) contribution. Paid Time Off in a calendar yearyou begin accruing immediately. 13 paid holidays per year. Generous health benefits, including 80% coverage of your medical plan premium and deductible. Tuition reimbursement (after 1 year). Employment at UWC counts toward Public Service Student Loan Forgiveness. Supportive, inclusive, mission-driven workplace.
Requirements Who This Role Is Great For People with strong customer service or contact center experience who enjoy helping families by phone Detail-oriented team players who can handle high call volumes, document cases, and follow eligibility guidelines Customer service professionals who enjoy helping others problem-solve (Bilingual preferred)
Minimum Qualifications High School Diploma or GED plus relevant experience
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