CUSTOMER SERVICE PARTS COORDINATOR- Haynes Furniture

CUSTOMER SERVICE PARTS COORDINATOR- Haynes Furniture HAYNES FURNITURE COMPANY INCORPORATED Virginia Beach, VA Job Details Full-time From $17 an hour 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Computer operation Microsoft Excel Maintaining an organized workspace Phone communication Administrative experience High school diploma or GED Client invoicing Receiving shipments Order placement Purchasing Communication skills Entry level Client interaction via phone calls Full Job Description Are you highly organized, customer-focused, and great at juggling multiple tasks at once? Do you thrive in a fast-paced environment where communication and attention to detail are key? If so, we'd love to meet you! We are currently seeking a Customer Service Parts Coordinator to join our growing team. In this role, you'll play a critical part in ensuring our customers receive the parts and support they need in a timely and efficient manner. THIS POSITION IS BASED IN-OFFICE AND REQUIRES ONSITE PRESENCE LOCATED IN VIRGINIA BEACH. Company Overview: We have KING SIZE career opportunities at Haynes and The Dump! Haynes Furniture and The Dump has been family owned and operated for four generations ever since Ellis Strelitz founded the very first store in Norfolk, Virginia. Since 1898, our company has been guided by one simple principle - always give our customers more value for their money. For over 125 years, we've remained committed to that belief and work each day to inspire ourselves and community to never settle on quality, value, and service. That strong sense of purpose has enabled our company to grow from a single store in Norfolk, Virginia to one of the largest home furnishings retailers in the country. today, we're proud to make comfort and luxury truly affordable to all through our: Worldclass Websites haynesfurniture.com thedump.com The Dump Luxe Factory Outlets Atlanta, GA - Chicago, IL (Deerfield) - Chicago, IL (Lombard)- Dallas, TX- Houston, TX- Tempe, AZ, Norfolk, VA- Richmond, VA Haynes Furniture Showrooms Virginia Beach, VA- Newport News, VA- Richmond, VA (West End)- Richmond, VA (Chippenham) What You'll Do: As a Customer Service Parts Coordinator, your responsibilities will include: Ordering parts for customers and protection plan partners Receiving and processing incoming parts from vendors Communicating estimated arrival times and part locations to Customer Service Representatives Submitting invoices for payment approval Managing customer-paid part orders, including ordering and invoicing Contacting vendors for Return Authorizations (RA's) Reviewing service technician reports and ordering parts accordingly Communicating with customers via phone, email, and Podium regarding service updates Creating and maintaining service orders as needed Processing vendor chargebacks and credits Shipping parts back to vendors and expediting replacement orders Receiving and sorting UPS/FedEx deliveries twice daily Maintaining an organized parts aisle and office space Following company policies and procedures Assisting with other duties as assigned What We're Looking For: Organized and detail-oriented Reliable and punctual Patient and conscientious A strong communicator with excellent customer service skills Comfortable multitasking in a fast-paced environment High School Diploma or equivalent required Intermediate to advanced proficiency in Microsoft Excel is a plus Knowledge of furniture is a plus Experience working with vendors, ordering supplies, or parts preferred Prior customer service or administrative experience is a plus Work Environment: This role is primarily in an office setting, with frequent exposure to warehouse temperatures and conditions. Physical Requirements: Sitting, standing, and walking for extended periods Frequent use of a computer, keyboard, mouse, and phone Reaching, climbing, and balancing to retrieve or store parts Lifting up to 50 lbs as needed Tools & Equipment Used: Computer, phone, printer, copier/fax USPS machine Handcart Calculator and other office equipment Why Join Us? We're looking for someone who takes pride in delivering exceptional service and keeping operations running smoothly. If you're ready to grow your career with a supportive team, apply today! BENEFITS + PERKS Generous paid time off beginning within the first 120 days Employee discount on already great deals Career growth & supportive leaders Medical (High-Deductible plans offer company paid HSA contributions) Vision, Dental, company paid basic and Supplemental Life Insurance, Dependent Life Insurance Short Term and Long-Term Disability plans Legal Resources Plan and Flexible Spending Accounts 401(k) retirement plan/company contribution Our Values: Respect. Quality. Grit. Growth. Our Purpose: Inspire Ourselves & Community to Never Settle on Quality, Value & Service Our Mission: To Become the Most Trusted Furniture Company. The success of the company is all thanks to our dedicated associates with the drive and determination to serve our customers. We will continue our mission to be the most trusted furniture company. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors. We encourage applications from people of all backgrounds.