Customer Care Specialist - Part Time

Overview

At Foot Locker we obsess over the customer. This is where you come in! We are looking for multiple part-time Customer Care Specialists, a role that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and problem-solving.

"We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so." - Current Customer Care Specialist, with Foot Locker since 2000.

This position provides flexible scheduling and the opportunity to expand your career by learning about the business.

This position is on-site at our contact center in Wausau, WI.

Next training start date: Monday, July 6th

Training: You will attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday.

Scheduling: Hours are available between 7am-11am and 5pm-9pm Monday-Friday. You will set your own availability for scheduling within these timeframes; a minimum of 8 hours of availability to work per week is required.

Pay rate:$16 / hour

What our employees say they love most about working here:

• Their coworkers!
• Flexibility & work/life balance
• The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

Responsibilities

• Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.

• Empathizing with and prioritizing customer needs

• Efficiently entering customer information and conversation notes into the order management system

• Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers

Qualifications

• Proficient computer navigation skills including ability to multi-task
• Positive attitude
• Ability to be polite and professional while speaking with customers
• Previous customer service experience is helpful but not required

#LI-AF1

Benefits

• 30-50% employee discount
• Casual dress code - Wear your sneakers to work!
• Opportunities for advancement
• Learning and development opportunities
• Stock purchase plan
• Education reimbursement program
• Employee Resource Groups
• Recognition and appreciation programs