Customer Service Representative

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Customer Service Representative Duties and Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items

Start Date: Position Type: Full-Time Permanent Experience: 2-5 Education: Bachelors Travel: Vacation: Contact Name: Ilan Shamos Type: Company: Web Site: Parker Dental Center is a family-oriented, comprehensive dental practice that provides preventative, restorative and cosmetic services to the community.