Internal Account Manager

Job DetailsJob Location: Russ Darrow Greenfield Mazda - Greenfield, WI 53228Position Type: Full TimeTravel Percentage: NoneJob Shift: DayThe Russ Darrow Group is actively seeking motivated and customer-focused Internal Account Managers to support our dealership service teams and help deliver an outstanding customer experience. This role serves as a key point of contact between our dealerships and their customers, ensuring communication is professional, timely, and solutions-focused. This is a great opportunity for someone who enjoys working in a fast-paced environment, building relationships, and helping customers solve problems. The ideal candidate brings strong communication skills, a proactive mindset, and the ability to stay organized while managing multiple conversations and priorities. This position is based in Wisconsin with in-person collaboration and the opportunity for hybrid or remote work once established in the role. Responsibilities Manage inbound and outbound customer communication via phone, text, email, and CRM platforms Schedule and coordinate service appointments for multiple dealership locations Follow up with customers regarding service needs, reminders, and completed visits Act as a liaison between customers and service departments to ensure smooth communication Maintain accurate records of customer interactions within dealership systems Provide professional, solutions-focused support to enhance the customer experience Identify opportunities to increase service traffic and strengthen customer relationships Collaborate with service managers and dealership teams to ensure successful customer handoffs Contribute to a positive, team-oriented environment while meeting individual performance metrics This role is ideal for someone who enjoys helping people, staying organized in a busy environment, and contributing to a team that values customer satisfaction and strong communication. About Us The Darrow Difference is the foundation of our success - and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over six decades of success, our experienced management teams will provide comprehensive training and support from day one. If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you!! Benefits Competitive Compensation Plans Full Benefits Package Medical, Dental & Vision 401k with Company Match HSA with Company Contribution PTO from day one!! Growth and Advancement Opportunities Continuous Training and Development QualificationsRequirements Strong work ethic Strong internet and computer skills Strong and professional communication skills Attention to detail Enthusiastic to learn and desire for ongoing training Maintain a clean and professional appearance Self-motivated and goal oriented Desire for a long-term position Must be able to work flexible hours, including some evenings and Saturdays Prior customer service, call center or telecommunications experience is required Prior automotive experience is preferred, but not required Ability to pass a background check and drug screening

Qualifications:

Requirements

Strong work ethic

Strong internet and computer skills

Strong and professional communication skills

Attention to detail

Enthusiastic to learn and desire for ongoing training

Maintain a clean and professional appearance

Self-motivated and goal oriented

Desire for a long-term position

Must be able to work flexible hours, including some evenings and Saturdays

Prior customer service, call center or telecommunications experience is required

Prior automotive experience is preferred, but not required

Ability to pass a background check and drug screening