Customer Care Specialist I

Location- Albany, OR 97322 (Onsite) 0-2 years of general office or customer service experience. Experience with computer equipment. Job Responsibilities: Follow standard scripts and guidelines to perform tasks. Resolve common questions and issues; refer more complex items to higher-level staff for guidance. Possess knowledge of company products and services. May assess customer needs and suggest alternative products or services. Research contract issues to support departments such as Claims and Service Recruitment. Apply and develop basic skills relevant to the position's procedures. Utilize problem-solving skills. Assess customer needs. Interact with customers effectively. Navigate and operate computer systems proficiently. Complete customer registrations. Skills: Strong verbal and written communication skills. Active listening skills. Systematically gathers necessary information to evaluate alternatives before making decisions. Treats individuals with respect, regardless of personality differences or performance issues. Actively supports others to achieve common goals. Consistently meets deadlines and requirements. Demonstrates curiosity by seeking new information and asking questions. Education/Experience: High School Diploma or GED.