Customer Service Representative I

Location : Albany OR USA 97322 A Customer Service Representative will be responsible for answering incoming calls and emails from customers, assisting with order inquiries or issues, processing returns or exchanges, updating customer account information, and escalating more complex issues to the appropriate department if needed. Job Responsibilities: Handle inbound and outbound customer calls and emails in a professional manner Resolve customer issues related to orders, billing, and product information Maintain accurate customer records and document all interactions Process returns, exchanges, and service requests Collaborate with other departments to ensure timely issue resolution Skills: Strong verbal and written communication Problem-solving and conflict resolution abilities Active listening and empathy Multitasking and time management Proficiency in using CRM systems and Microsoft Office Education/Experience: High School Diploma or equivalent (required) Previous experience in customer service or a related field is an asset Basic computer literacy and typing skills