Customer Service Analyst

Title : Accounts Receivable Specialist
Location : Remote
Job Type : Contract (12 Months)
Compensation : $20-22/hr
Industry: Medical Device
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About the Role
Our firm is partnering with a leading organization in the healthcare solutions and scientific innovation space to identify a Customer Service Analyst. This role supports U.S.-based customer operations for a business that delivers advanced solutions at the intersection of healthcare, materials, and data science. The organization is known for tackling complex challenges that improve patient outcomes and enable healthcare professionals to work more effectively.
In this role, you will collaborate with cross-functional teams and customers while driving meaningful improvements in customer experience, financial operations, and process efficiency. Job Description
As a Customer Service Analyst, you will play a key role in managing and resolving customer issues while analyzing payment behavior and accounts receivable data. This position requires strong analytical skills, clear communication, and the ability to work independently within defined credit policies and procedures.
Key responsibilities include:

• Lead end-to-end customer issue resolution management for a U.S.-based customer operations group, including root cause analysis of customer payments, delinquency trends, and credit risk.
• Analyze customer-specific accounts receivable data to identify issues and implement preventative action plans that improve productivity and drive process improvements.
• Partner with customers and internal stakeholders, including sales and business teams, to resolve delinquent accounts.
• Independently conduct collection activities on past-due accounts using phone, email, and written communication.
• Perform in-depth analysis of customer payment behaviors and open receivable items to develop effective resolution strategies.
• Communicate clearly and professionally to ensure positive customer experiences and successful outcomes.
• Build credibility and trust by ensuring timely, accurate issue resolution and detailed reporting.

Qualifications
Required

• Bachelors degree or higher
• Minimum of two (2) years of combined experience in one or more of the following:
  • Finance
  • Accounting
  • Customer service
  • Accounts receivable or accounts payable
  • A direct customer-facing role in a private, public, government, or military environment
• Experience with:
  • Accounts receivable and collections
  • Customer service in a financial or operational environment
  • Financial analysis
  • Customer payment behavior analysis
  • Continuous process improvement

Preferred

• Direct experience in B2B collections
• Experience managing disputes within accounts receivable environments
• Working knowledge of financial statement analysis, negotiation techniques, and credit principles
• Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Power BI
• Strong organizational, communication, and interpersonal skills
• Demonstrated initiative in process improvement and change management
• Experience participating in or leading Lean Six Sigma initiatives, cross-functional projects, or similar continuous improvement efforts

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your familys needs. For details, please review the DAHL Benefits Summary: How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once weve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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