Customer Support Analyst

Location : Houston Texas Small Description: The Customer Support Analyst is responsible for supporting customers through accurate data entry, utility outreach, and timely resolution of billing and payment-related inquiries. This role requires strong attention to detail, analytical thinking, and a customer-focused mindset to ensure customers are onboarded efficiently while meeting established performance metrics in a fast-paced, remote work environment. Job Responsibilities: Handle high-volume data entry with accuracy, including customer billing information and payment escalations Conduct utility outreach and coordinate with internal and external stakeholders Prioritize and manage incoming customer requests, ensuring timely resolution Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements Collaborate with cross-functional teams to audit work and provide feedback Maintain confidentiality of sensitive customer and payment information Meet weekly performance metrics and deadlines related to customer onboarding and request resolution Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels Adapt to changing priorities, workflows, and business needs in a dynamic environment Skills: Handle high-volume data entry with accuracy, including customer billing information and payment escalations Conduct utility outreach and coordinate with internal and external stakeholders Prioritize and manage incoming customer requests, ensuring timely resolution Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements Collaborate with cross-functional teams to audit work and provide feedback Maintain confidentiality of sensitive customer and payment information Meet weekly performance metrics and deadlines related to customer onboarding and request resolution Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels Adapt to changing priorities, workflows, and business needs in a dynamic environment Education/Experience: Bachelors.