Customer Service Admin

What You Will Do:

As a customer service administrator, you interface directly with our customers. This position plays a pivotal role in helping support excellent customer service, customer retention and new customer acquisition. You will be the main point of contact covering inbound and outbound service-related calls and performing administrative functions ensuring excellent levels of customer service, quality, efficiency and accuracy in all you do.

Primary Responsibilities:

• Verify purchase orders and quotes for accuracy and compliance.
• Data entry of verified quotes and orders.
• Maintain accurate records for quotes, orders, status and other customer communication.
• Maintains accurate customer account information and files.
• Review contractual requirements.
• Listen to customers' concerns, issues and questions.
• Troubleshoot, analyze, and resolve customer problems within established guidelines.
• Coordinate with government agencies and contractors to ensure compliance with federal regulations and standards.
• Verify accuracy of written agreements.
• Act as a liaison between customer and Korry, ensuring Korry's best interest.
• Maintain a positive attitude and calmly respond to customer concerns and complaints.
• Coordinate booking and shipping schedules with Production Schedulers.
• Coordinate with the sales team on customer communication.
• Communicate effectively and professionally with direct and indirect team members and customers.
• Maintain the highest ethical standards, even when challenged from above.
• Performs special projects/tasks as assigned.

Preferred Education:

• High school education or equivalent.

Preferred Experience:

• 5+ years Customer Service experience.

Preferred Specialized Skills and Abilities

• Strong interpersonal skills.
• Strong verbal communicator.
• Be personable and attentive.
• High school education or equivalent.
• Proven experience with federal and defense sectors.
• Familiarity with government contracting and compliance requirements.
• Data entry experience preferably in a manufacturing environment (MRP), MS Office competency.
• Demonstrated proficiency in written and verbal business communication.

Physical Requirements:

• Frequent use of personal computers, database and digital platforms, and other office productivity machinery, such as copy machines and computer printers.
• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, materials, and computer.
• The person in this position needs to frequently move inside the office
• Frequent close vision and the ability to adjust focus.

Pay Range:

Please note the typical hiring range is $32.08 - $43.40 hourly. Job offers within the range are based on significant job qualifications and pay equity.