Representant au service a la clientele III / Customer Service Representative III (GZ) - Evergreen

Posting End Date:

May 31, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Gazifere, distributeur exclusif de gaz naturel en Outaouais, une entreprise dynamique et en pleine croissance, est a la recherche de r epresentant au service a la clientele III pour se joindre a son equipe!

Chez Gazifere, nos abonnes sont au cur de nos decisions et nous cherchons continuellement a ameliorer notre experience client. En tant que r epresentant au service a la clientele III, vous serez un ambassadeur ou une ambassadrice de cette mission visant a offrir la meilleure experience client et un acteur ou une actrice cle de notre transition energetique.

Remarque : Comme nous recherchons frequemment des candidat(e)s qualifie(e)s pour nos postes de r epresentant au service a la clientele , il s'agit d'un appel d'offres ouvert pour la region de Gatineau, au Quebec. Au fur et a mesure que des postes se presenteront pour ces roles, nous communiquerons avec les candidat(e)s qualifie(e)s.

Qui sommes-nous?

Notre objectif est de fournir une energie sure et fiable qui contribue a la qualite de vie des personnes. Nous alimentons les besoins energetiques des gens, necessaires a leur chauffage domestique, a leur eclairage, a leurs deplacements et a leur connectivite.

Nous accueillons les nouveaux membres au sein d'une equipe ou tout le monde s'engage a s'entraider afin d'accomplir le travail tout en se sentant valorise et apprecie. Nous sommes guides par nos valeurs de securite, d'integrite, de respect et d'inclusion. Ces valeurs nous aident a etablir une relation de confiance avec nos employes, nos abonnes et les collectivites que nous desservons dans toute la region de l'Outaouais. Nous soutenons fermement les collectivites dans lesquelles nous vivons et travaillons, en leur donnant en retour et en contribuant a leur force et a leur vitalite.

Etes-vous interesse(e) a explorer cette possibilite au sein de Gazifere? Nous aimerions savoir ce que vous en pensez. Posez votre candidature des aujourd'hui!

Votre role

• Vous adresser aux abonnes par telephone et par courriel dans un environnement ou le volume et le rythme sont eleves.

• Repondre de maniere professionnelle et efficace aux appels entrants et etablir une relation de confiance avec les abonnes.

• Ecouter activement, comprendre les besoins des abonnes et fournir des solutions sur place de maniere efficace et courtoise.

• Devenir un expert en matiere de produits et services et comprendre les besoins de chaque abonne afin de fournir des solutions precises et pratiques et offrir un service a la clientele exceptionnel.

• Resoudre cordialement et respectueusement les plaintes et tirer des enseignements de celles-ci.

• Effectuer des taches administratives connexes, selon les besoins.

Vos competences

Vous devrez avoir les competences suivantes :

• Diplome d'etudes secondaires et experience professionnelle anterieure dans le domaine du service a la clientele (avoir travaille au sein d'un centre d'appels serait un atout).

• Bilingue, l a personne dans ce poste doit maitriser le francais. Comme cette personne devra interagir frequemment avec des collegues, intervenants et clients qui ne parlent pas le francais, il est donc exige que cette personne possede une bonne connaissance de la langue anglaise, tant a lorale qua lecrit.

• Competences professionnelles en matiere de service a la clientele, forte presence au telephone, attitude positive, nature serviable et passion pour le service aux abonnes et l'experience client.

• Excellentes capacites decoute et interpersonnelles.

• Capacites averees d'analyse, de prise de decision et de resolution de problemes.

• Competences organisationnelles averees avec la capacite d'etablir des priorites.

• Maitrise des programmes informatiques, disposition a travailler a un bureau avec plusieurs ecrans.

• Culture numerique et solide comprehension de la suite Microsoft Office et capacite a gerer differents systemes informatiques.

• Grand souci du detail et application rigoureuse des procedures.

• Motivation averee, solide ethique de travail et volonte d'apprendre.

Conditions de travail

35 heures par semaine; quarts de travail variables entre 7 h et 20 h, du lundi au vendredi.

Avantages :

• Un programme davantages sociaux flexible permettant a chaque employe(e) de choisir le niveau de couverture requis pour sa famille dans les domaines de la sante, des soins dentaires, des assurances et de linvalidite.

• Un conge de maternite et parental paye offrant jusqua 20 semaines de conge paye pour le parent ayant donne naissance, et jusqua 12 semaines pour l'autre parent admissible, offrant flexibilite et soutien lors de cet evenement de vie important.

• Des regimes depargne-retraite avantageux, incluant un regime depargne avec des actions de lentreprise comme option de placement.

• Des conges payes (vacances/maladie), des journees personnelles payees (selon lemplacement) ainsi que des jours feries payes.

• Un Programme daide aux employes et a leur famille.

• Un programme de mieux-etre axe sur le soutien des employes pour une meilleure sante en offrant des outils, des ressources et des occasions dameliorer le bien-etre physique, mental, social et financier.

• Le programme de travail flexible d'Enbridge offre aux employe(e)s admissibles la possibilite de travailler de la maison les mercredis et vendredis, dopter pour un horaire de travail comprime ou davoir des heures de debut et de fin de journee flexibles. Les exigences du poste determinent ladmissibilite a chacune de ces options.

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Gazifere, the exclusive distributor of natural gas in the Outaouais, and a dynamic and rapidly growing business, is looking for Customer Service Representatives to join our team!
At Gazifere, the customer is at the heart of our decisions, and we continually strive to improve our customer experience. As a Customer Service Representative, you will be an ambassador of this mission to deliver the best customer experience and a key player in our energy transition.
Note: As we frequently seek qualified candidates for our Customer Service Representative roles, this is an open call posting for the Gatineau, QC area. As openings arise for these roles qualified candidates will be contacted.
Who We Are Our purpose is to provide safe, reliable, sustainable energy that fuels people's quality of life. We deliver the energy people need and wantto heat their homes, keep their lights on, and keep them mobile and connected.
We welcome new team members where everyone is committed to helping each other get the job done while feeling valued and appreciated for your efforts. We are guided by our values of Safety, Integrity, Respect, and Inclusion. These values help us to establish trust with our people, customers, and the communities we serve across the Outaouais. We strongly support the communities where we live and operateby giving back and contributing to their strength and vitality.
Are you interested in exploring an opportunity at Gazifere? We would love to hear from you - apply today!
What You Will Do

• Speak to customers in a high volume, fast paced environment via phone and email.
• Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers
• Actively listen and understand customers needs and provide on the spot solutions in an efficient and courteous manner
• Seize opportunities to upsell service and/or product to customers.
• Become a product & service expert and understand each customer's needs to provide accurate and practical solutions.
• Cordially and respectfully resolve complaints and transform them into lessons learned.
• Perform related administrative tasks, as the need arises

Who You Are You will have the following:

• High school diploma and previous work experience in a customer service role (in a call centre environment would be an asset);
• Bilingual, t he person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.
• Professional customer service skills with a strong phone presence paired with a solutions attitude, helping nature, and passion for the customer and customer experience.
• Excellent listening and interpersonal skills
• Proven analytical, decision making, and problem solving capabilities
• Proven organizational skills with the ability to prioritize
• Computer savvy, comfortable sitting at a desk and working with multiple monitors
• Digital Literacy and solid understanding of the Microsoft Office Suite and capability to manage different computer systems
• Strong attention to detail and thorough application of procedures
• Demonstrated motivation, solid work ethic and willingness to learn

Working Conditions 35 hours/week; Variable shifts between 7am to 8pm, Monday to Friday.
Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridges FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com