Customer Service Representative

Customer Service Representative (Springfield or Branson Locations)

$15-$18 per hour plus performance-based bonuses

Are you a decisive, high-energy professional who thrives in a fast-paced environment?

At Aire Serv , Mr. Rooter and Dryer Vent Wizard , we dont just need a "Customer Service Rep we need a true Customer Experience Champion . Someone who understands that customer experience is not just a title but a process that defines the company - to - customer relationship. If you are an assertive problem-solver who loves to "own" the day and can turn a customers concerns into 5-star solutions, you belong here.

Why Youll Want to Join Our Team

• Organization & Trust: We value our team members and don't micromanage. We do provide feedback and coaching to ensure we give you the tools, training and the ability to manage your customer relationship.
• High-Pace Environment: Your day will move fast. Youll handle customer calls, coordinate with office and field teams, all while making a difference in our customers lives.
• Performance-Based Rewards: $15$18 per hour plus bonuses tied to your ability to resolve customer issues and earn new business.
• Modern Tools: Work with top-tier systems like ServiceTitan to ensure 100% accuracy and world-class documentation.

Your Responsibilities

• Command of our calls: As part of the team, you handle simple to complex customer calls that require sound judgment, active listening, and empathetic, responses.
• Solve the "Unsolvable": Our customers contact us at time of need and rely on our ability to respond quickly and with solutions to ease their burden.
• Drive Revenue & Retention: Use your influential skills to perform outbound engagement for renewals, estimate follow up and scheduling of visits.
• Maintain Process & Data Integrity: Ensure 100% of calls and customer information are documented accurately in ServiceTitan, maintaining strict compliance with company standards.

How Well Measure & Support Your Success

• Resolution Rate: Achieve first-contact resolution on 90% of calls.
• Mitigating Cancelations : Work with customers wanting to cancel scheduled work.
• Customer Satisfaction: Maintain a high Net Promoter Score (NPS) by delivering "world-class" service.
• Process & Data Accuracy: 100% accurate documentation and processing.

Job Requirements:

• Administrative experience preferred
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude and likes to laugh!
• Team player who can also work independently
• General computer knowledge, including Microsoft Office products
• Typing skills are a must
• Available to work alternating weekly schedules, including some weekends and overtime.