Customer Care Representatives- DIRECT HIRE

Job #: 205545

Title: Customer Care Representatives- DIRECT HIRE

Location: Stevens Point

Salary Range: $20/hour

Description:

Customer Care Representatives (Direct Hire!) - On-Site or Hybrid, in Stevens Point, WI - Full-Time, $20/hour

Do you pride yourself on providing exceptional customer service? We are seeking Customer Care Representatives for one of our many valued clients in Stevens Point. These positions are primarily over the phone.

Essential Duties and Responsibilities:

Develop and maintain working knowledge of product and customer management system

Respond to inquiries from policyholders and agents/brokers via telephone, email, web chat, and mail

Assist with and process customer billing as needed

Manage correspondence, including research and documentation of resolutions, to ensure timely and accurate responses

Actively participate in team meetings to share knowledge, address issues, and improve processes.

Hours:

Monday-Friday 10:30am-7:00pm with 6 weeks of training working 8:00am-4:30pm, Monday-Friday

Work location:

Hybrid or On-Site options; will work in Stevens Point

Pay:

$20/hour with a comprehensive benefit package offered by our client

Requirements:

High School Diploma or equivalent

Minimum of 2 years business/customer service experience

Preferred experience in insurance and inbound call center

Computer experience, including proficiency in MS Office Suite applications

Strong interpersonal, written and oral communication skills

Self-motivated and results-oriented

Excellent organizational and attention to detail

Ability to work effectively in a team-oriented environment

For consideration, please forward your resume to ... or apply on-line at www.flexstaff.com

Flex-Staff is and Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

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