Experienced HVAC Customer Care Manager

WHO WE ARE Busbys is a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company.
WHY CHOOSE BUSBYS

• Annual salary - $65K - $75K+ commensurate with experience
• $10,000 annual bonus potential based on company-wide gross profit
• Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships)
• Optional vision, dental and supplemental insurance
• Employee hardship/relief fund
• Life Insurance
• Retirement 401K
• Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 05 years of service, 96 hours per year after 5 years)
• 8 paid holidays per year
• Sick Pay: 40 hours annuallyget paid to take care of yourself or a loved one
• Bereavement Leave: Worry-free time off when you need it most
• Opportunities for advancement
• Dave Ramseys SmartDollar financial wellness program
• Continuing education
• Incentive contests
• Active in community
• Complimentary Sams Club membership
• Off your monthly gym membership up to $25
• Free Comfort Club maintenance membership
• Employee events, appreciation days, and more

POSITION SUMMARY Elevate the Dispatch and Customer Experience teams customer service, technical knowledge and communication skills. Train and reinforce our companys processes and procedures while improving profitability and customer satisfaction through strong leadership, operational oversight, and a commitment to customer service and performance. The ideal candidate combines real-world HVAC expertise with the ability to coach employees and improve key metrics. KEY RESPONSIBILITIES

• Train & lead staff on best ways to convert calls into service appointments.
• Ensure achievement of department booked call and sales goals.
• Create and refine call scripts so theyre clear and compelling
• Become an expert in the HVAC industry
• Know the customer needs and how best to engage them
• Formalize a measurable coaching and training regimen
• Monitor staff performance, review calls and coach for improvements
• Ensure sufficient staffing to match the business demand and seasonal spikes
• Perform other duties as requested
• Have the opportunity to grow within our organization
• Some overnight travel required (training, conferences, etc)

REQUIREMENTS

• Maintain high levels of honesty, integrity, and compassion at all times
• 3-5 years of Customer Care leadership experience
• History of strong work ethic, professional achievement, and company loyalty
• HVAC or mechanical experience - not required - well train the right person!
• Ability to inspire both personal and professional growth in team members
• Excellent attention to detail and problem-solving skills
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives
• Presentation skills and the ability to convey confident and decisive messaging
• Thrive working in a fast-paced and goal-driven environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with ServiceTitan software is a plus.

VIDEO LEARN MORE Learn more about our benefits and what its like to work at Busbys www.busbys.com/careeers Compensation: $65,000.00 - $75,000.00 per year

There are many exciting options for a career in HVAC waiting to be explored.

At Busbys we do a lot more than just work together. This a place where you will be appreciated by your team and customers, where your work has a direct effect on your personal success and the success of the company. We are known for our caring work culture, next level customer service, excellent benefits and commitment to training & education. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel. Youll build life-long friendships at Busbys.

WHAT WE OFFER

• Family-oriented, safe and modern work environment
  Our top performers are among the highest paid in Augusta
  Company-wide bonus plan based on achieving annual revenue goals
  Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships)
• Optional supplemental insurance programs
  Retirement 401K
• Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 05 years of service, 96 hours per year after 5 years)
• 8 paid holidays per year
• Sick Pay: 40 hours annuallyget paid to take care of yourself or a loved one
• Bereavement Leave: Worry-free time off when you need it most
• Opportunities for advancement
• Dave Ramseys SmartDollar financial wellness program
• Optional vision, dental and supplemental insurance
• Employee relief fund
• Life Insurance
• Incentive contests
• Active in community
• Dream team (office) dedicated to your success
• Complimentary Sams Club membership
• Off your monthly gym membership up to $25
• Free Comfort Club maintenance membership
• Christmas Club savings Account
• Complimentary Sams Club membership
• Industry-leading, company-paid training
• Industry certifications
• Free Comfort Club (maintenance) membership
  Tremendous opportunities for advancement
• Employee events, appreciation days, and more

Weve been at this since 1945. Check out the thousands of Google 5-star reviews and see our commitment to excellence for yourself ( If you want to be part of something bigger than just a job explore our job opportunities below to find exactly what youre looking for.