Customer Service Associate

Customer Service Associate - 1st Shift

• Educational requirements: High school diploma or GED; advanced computer skills, including working knowledge of QuickBooks and Excel; and 2 to 4 years of related work experience.
• Reports to: Customer Service Manager.
• Primary job responsibility: Purchase Order processing, Work Order Generation, support customers in providing updates to active orders and late shipments.
• Essential functions of the position:
• Accepts, processes, and tracks sales orders;
• Coordinates and shares order and product status to ensure on-time delivery.
• With support from the Customer Service Manager, provides updates to inquiries on delivery times and product availability where appropriate;
• Maintains customer files and other documentation;
• Other related functions as needed.
• Is the work described above checked by another individual? ? YES ? NO
• Consistent motor skills and other requirements of the position:

Persistent: Standing: (10)% Sitting: (80)% Walking: (10)%

Consistent lifting of up to 25 lbs. Occasionally

Minimum lifting of 1 lb. Frequently

Maximum carrying distance of up to 100 ft. Rarely

Reaching must be able to reach machines and/or materials up to 6 ft. from the floor Rarely

Kneeling Rarely

Climbing stairs Rarely

Repetitive motion right/left hand/wrist Frequently

Repetitive motion right/left foot/ankle N/A

Continuous arm motions Yes

Must be able to avoid potentially moving objects which could cause injury Yes

Must be able to grasp and move objects consistently and regularly Yes

Vision: intricate nature of work requires vision of 20/20 with or without corrective lenses Yes

Must be able to use gaging equipment and tools Yes

Must demonstrate ability to work productively and efficiently with others Yes

Microspec offers competitive wages and benefits, including:

• Sign-On Bonus
• Comprehensive Health Insurance
• Matching 401K plan annually after 1 year
• Entry-level 2 weeks paid vacation
• 64 Hours personal/sick time (unused time paid out at the end of the year)
• Annual discretionary bonus
• Salary range-$22-$24 per hour based on experience