Customer Service Agent - CS & TPL

DEFINITION:

The Customer Service Agent works directly with patients and third party liaisons in regards to billing inquiries which include but are not limited to: making payments, setting up payment plans, disputing claims with clinics/departments, setting up payroll deduction for hospital employees, working with third party vendors for balance disputes, investigate and resolve any A/R ledger discrepancies, handling PHI and money handling, applying discounts according to company policies, toggling multiple EHR systems daily, etc.

EDUCATION:

REGULATORY REQUIREMENTS (IF APPLICABLE):

MINIMUM QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

Must have good organizational skills, reading, writing and proven communication skills.

Proficient in Excel.

Prefer 2 year of hospital/medical office billing and collections or can demonstrate an understanding of hospital/physician billing and collections.

High School Graduate with excellent organizational skills, ability to work independently and stay on task,

Ability to learn and understand billing protocol and reimbursement issues, ability to maintain accurate and detailed charts/notes in the company system.

Must have at least 2 years of a Medical Office/Hospital billing setting.

Medical terminology helpful.

Type 50 words per minute and 10-key calculator.