Caesars Rewards Customer Service Specialist (Corporate)

Job Summary:

The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem, question or who may require assistance.

Responsibilities:

• Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program.
• Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more
• Documenting and solving Tier-level customer inquiries in a professional and timely manner
• Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates.
• Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email)
• Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable.
• Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
• Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment, and encourage others to do the same
• Completing all tasks assigned by the Total Service Central Supervisor and Manager

Required Skill Set:

• Full knowledge and understanding of the Caesars Rewards Program
• LMS, CMS, Micros, Enterprise Bank, and Oracle based tool experience.
• Must have excellent grammar, spelling and writing skills
• Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations
• Ability to multitask in a fast paced environment being extremely organized
• Problem solving, preferably in a hospitality-focused or customer service environment
• Flawless professional attendance and work ethic
• Adhere to regulatory, departmental and company policies & procedures