Customer Service Representative
- DFAS - ACCOUNTING OPERATIONS - COLUMBUS
- Whitehall, Ohio
- Full Time
CUSTOMER SERVICE REPRESENTATIVE
Department of Defense
Defense Finance and Accounting Service
Accounting Operions
Summary
Who may apply: U.S. Citizens and Nionals.
This is not a remote work opportunity. Positions are loced in Columbus (OH).
Summary
Who may apply: U.S. Citizens and Nionals.
This is not a remote work opportunity. Positions are loced in Columbus (OH).
Overview
Help
Accepting applicions
Open & closing des
08/22/2025 to 09/01/2025
Salary
$42,086 to - $60,986 per year
To view pay res for a specific locion,
Pay scale & grade
GS 5 - 6
Locion
MANY vacancies in the following locion:
Whitehall, OH
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocion expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
6
Job family (Series)
0503 Financial Clerical And Assistance
Supervisory stus
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Modere Risk
Trust determinion process
Nional security
Financial disclosure
No
Bargaining unit stus
Yes
Announcement number
DFAS-DHA-CO-12786915-25
Control number
844136600
This job is open to
Help
The public
U.S. Citizens, Nionals or those who owe allegiance to the U.S.
Clarificion from the agency
Public Announcement open to all U.S. Citizens and Nionals.
Duties
Help
Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including le payment, underpayment or over-payment of invoices.
Uses automed pay systems to research, analyze and resolve customer service issues.
Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplice payments or other problem situions.
Receives, researches, analyzes, and answers telephone and written inquiries.
Explains and/or assists inquirers in the preparion of various forms and documents.
Duties developmental in nure when the position is filled below the full performance level.
Requirements
Help
Conditions of employment
Must be a U.S Citizen or Nional
Background or Security Investigion - see the Additional Informion field below for more details.
Registered for Selective Service (males born after 12-31-1959)
Suitable for Federal employment
Obtain/Maintain Financial Management Certificion
New employees to the Defense Finance and Accounting Service required to successfully pass the E-Verify employment verificion check. To learn more about E-Verify, including your rights and responsibilities, e-verify.gov.
Qualificions
This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via deleged authority by the Office of the Secretary of Defense. We reserve the right to close this announcement early or to extend, as approprie, based upon the needs of the Agency. Qualified applicion packages may be referred to management various points in the selection process depending on the number and timing of applicions received. Selections may be made any point during the announcement open period.
Applicants MUST have reled financial experience AND/OR a reled financial degree (examples include: Finance, Accounting, Management, Actuarial Science, or reled), in addition to meeting Office of Personnel Management (OPM) minimum qualificion requirements. Substitution of combinion of educion and experience must still, in conjunction, minimally sisfy the DHA qualificion requirement.
Human Resources will determine your qualificions for each entry grade level based on your interest and the additional following criteria. Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical prive sector resume. Please be sure to clearly describe this in your resume. Combinions of educion and experience may also be sufficient.
To be hired the GS-05 entry grade level, applicants must minimally have:
One (1) year ofexperience processing of financial transactions using standardized procedures to include reviewing documents for accuracy and inputting financial accounting informion into an automed system and correcting invalid/incorrect transactions.
SUBSITUTION OF EDUCATION FOR GS-05 SPECIALIZED EXPERIENCE: Four years of successfully completed educion above the high school level in any field for which high school graduion, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required.
To be hired the GS-06 entry grade level, applicants must minimally have:
One (1) year of experience applying regulions, policies and procedures governing pay, billing and other types of financial transactions sufficient to convey informion to customers and other interested parties, researching customer accounts and financial regulions, policies and procedures to identify discrepancies and suggest solutions, explaining pay, billing and other types of financial procedures, interpreting technical merials, conveying options and resolving problems within automed financial systems.
SUBSITUTION OF EDUCATION FOR GS-06 SPECIALIZED EXPERIENCE: Six months of gradue educion th is directly reled to the work of the position being filled.
This position is developmental and selections may be made the GS-05 or GS-06 entry grade level. Once eligibility and qualificion requirements are met, selectees eligible for promotion management discretion to the GS-06 grade level without further competition.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You may qualify for considerion if meeting time-in grade, specialized experience, educion requirement, 90 days after competitive appointment requirement, and all other qualificion requirements within 30 calendar days after the closing de of the announcement, unless otherwise indiced on the announcement.
This announcement used to fill positions with an entry grade of GS-05 with a target grade of GS-06. The minimum salary for grade GS-05 is $42,086, maximum $54,706. The minimum salary for GS-06 is $46,914, maximum $60,986.
Educion
GS-05 Substitution of Educion for Experience: Four years of successfully completed educion above the high school level in any field for which high school graduion, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required. Equivalent combinions of successfully completed post-high school educion and experience may be used to meet total experience requirements.
GS-06 Substitution of Educion for Experience: Six months of gradue educion may be substituted to meet the specialized experience required when it is directly reled to the work of the position being filled.
If you are using educion to substitute for the specialized experience, you must submit transcripts the time you apply. To be creditable, educion must have been obtained in an accredited college or university. You must report only tendance and/or degrees from schools accredited by accrediting institutions th are recognized by the U.S. Department of Educion ( ).
Additional informion
Moving expenses will not be paid.
Telework availability is limited and will only be provided on a rare case-by-case basis during situions where Agency Leadership has determined th telework serves a compelling Department of Defense (DoD) need.
Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
A one year probionary period may be required.
We may use this announcement to fill additional vacancies within 90 days of the closing de.
Travel requirement is Seldom.
This position is covered by a bargaining unit.
Veteran's Preference: Veteran's preference does not apply under this Direct Hire Authority (DHA).
This position requires you to obtain and maintain a Level 1 Certificion under the DoD Financial Management (FM) Certificion Program as a condition of employment. If you are selected, you will have to obtain this certificion within two (2) years of your entry on duty in the position unless you are already in a position th requires a Level 1 Certificion in which case you must complete the certificion within the original 2-year period. Failure to become certified within the required time-frame may be grounds for removal from the position and/or from Federal service. Informion about the DoD FM Certificion Program is available
Applicions accepted for the open period as sted above. A first cut-off or multiple cut-offs may be utilized for this opportunity. To ensure considerion, submit your applicion early. The agency reserves the right to close or extend the announcement based on mission need and/or volume of applicions received.
Males born after 12-31-59 must be registered or be exempt from Selective Service (see ).
Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the DoD policy guidance. (See DoD Instruction 1400.25, Volume 300, here ).
Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candides will receive priority considerion the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.
PPP Applicion Based Preference Eligibles (Military Reserve and Nional Guard technicians, Military Reserve and Nional Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority considerion the full performance level only.
The Security Designion will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigion which may delay starting de. If you are selected and cannot obtain a favorable security determinion within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determinion to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in terminion. For more informion see the security section of Understanding Vacancy Announcements.
This opportunity may be used to fill current and future anticiped agency needs.
Expand Hide additional informion
Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.
How you evalued
You evalued for this job based on how well you meet the qualificions above.
IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING.
All informion included in the resume and Occupional Questionnaire is subject to review and verificion. HR will review your resume and supporting documention to ensure you meet the minimum qualificion requirements. Applicants meeting the minimum requirements further evalued based upon informion you provided in the Occupional Questionnaire. If a determinion is made th the work experience described in your submitted resume does not support your responses to the self-assessment questionnaire, your score may be reduced, and you may lose considerion for this position. If you are already a DFAS employee, you may be subject to disciplinary action, up to and including removal from Federal service, if you are found to have exaggered, embellished, infled, mischaracterized, or falsified your resume or qualificions.
The Assessment Questionnaire takes approximely 15 minutes to complete and collects informion on your educion, training and experience.
You can preview the Assessment Questionnaire here:
DFAS recognizes the value of competencies gained through formal educion and professional certificions. To ensure th consistent credit is given for these credentials in the selection process, DFAS has developed standard selection criteria to be used when filling positions in professional and administrive series. Selections for professional and administrive positions based on four cegories of selection criteria: Experience, Other, Educion, and Certificions.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.
Required documents
Required Documents
Help
You must provide a complete Applicion Package which includes:
Resume: You are encouraged to choose only ONE method of submitting your resume. (HR will review the resume th the system de stamps as the lest one received and this may not be the resume, which best reflects your qualificions for the job and may result in an ineligible ring.) You may submit your resume by: taching in your USAJOBS account; uploading in your Applicion Manager account; OR faxing. For assistance in preparing your resume, take a look the DFAS Resume Tools .
Complete Assessment Questionnaire: Your resume must describe the quality of work in regards to responses to the occupional self-assessment questionnaire as they genere your eligibility ring.
Other Supporting Documents
The following supporting documents are ONLY required if applicable to your personal qualificions or stus. They must be received by the closing de of the announcement.
Transcripts and/or Certificions: All applicants to include current agency employees , must submit proof of educion if the job announcement requires educion to meet the basic qualificion requirements, or if substituting educion to meet the specialized experience requirements. For additional informion on acceptable documents, click here Transcripts and Certificions . All applicants t include current agency employees/contractors must also document your educion and/or certificions in your resume. To be creditable, educion must have been obtained in an accredited college or university recognized by the U.S. Department of Educion.
SF-50 : Current or former federal employees are encouraged to submit a Notificion of Personnel Action reflecting the highest grade held on a permanent basis, tenure and appointment type.
Cover Letter: You may submit a cover letter which forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualificions or eligibility.
WARNING: Failure to submit a complete applicion package including any required documention by 11:59 PM (EST) 09/01/2025, or the time of applicion for announcements with an extended closing de, may result in an ineligible ring and loss of considerion. To verify th your applicion is complete, log into your USAJOBS account, select Applicion Stus and More Informion. The Details page will display the stus of your applicion. It is the applicant's responsibility to verify th informion entered, uploaded, or faxed is received, legible and accure. HR will not modify answers submitted by an applicant.
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
To apply for this position, you must provide a complete Applicion Package. See required documents below.
Click 'Apply Online' to cree an account or log in to your existing USAJOBS account.
1. Follow the prompts to complete the assessment questionnaire and upload required documents.
2. Please ensure you click the Submit My Answers button to submit your applicion.
3. Check applicion stus by logging into your USAJOBS account, clicking Applicion Stus, then More Informion for this position. Return to an incomplete applicion by logging into your USAJOBS account and clicking Upde Applicion in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your applicion incomplete.
4. Applicants may receive an email invition to complete an additional assessment for this position. The invition sent via email. Please ensure your email account settings will allow email from an "@mail.mil" email address. If not, the email may appear in a "Spam or "Junk..." email address. If not, the email may appear in a "Spam or "Junk" folder.
Expand Hide how to apply
Agency contact informion
HR Customer Care Center
Phone
...
...
Address
DFAS - ACCOUNTING OPERATIONS - COLUMBUS
3990 E. Broad Street
Columbus, OH 43213
US
Next steps
The occupional questionnaire and the resume th you submit used to assess your qualificions for the job, and to identify the best qualified applicants to be referred to the hiring manager for further considerion and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentive job offer, we will conduct a suitability/security background investigion.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Overview Help Accepting applicions Open & closing des 08/22/2025 to 09/01/2025 Salary $42,086 to - $60,986 per year To view pay res for a specific locion, Pay scale & grade GS 5 - 6 Locion MANY vacancies in the following locion: Whitehall, OH Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 6 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number DFAS-DHA-CO-12786915-25 Control number 844136600
Department of Defense
Defense Finance and Accounting Service
Accounting Operions
Summary
Who may apply: U.S. Citizens and Nionals.
This is not a remote work opportunity. Positions are loced in Columbus (OH).
Summary
Who may apply: U.S. Citizens and Nionals.
This is not a remote work opportunity. Positions are loced in Columbus (OH).
Overview
Help
Accepting applicions
Open & closing des
08/22/2025 to 09/01/2025
Salary
$42,086 to - $60,986 per year
To view pay res for a specific locion,
Pay scale & grade
GS 5 - 6
Locion
MANY vacancies in the following locion:
Whitehall, OH
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocion expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
6
Job family (Series)
0503 Financial Clerical And Assistance
Supervisory stus
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Modere Risk
Trust determinion process
Nional security
Financial disclosure
No
Bargaining unit stus
Yes
Announcement number
DFAS-DHA-CO-12786915-25
Control number
844136600
This job is open to
Help
The public
U.S. Citizens, Nionals or those who owe allegiance to the U.S.
Clarificion from the agency
Public Announcement open to all U.S. Citizens and Nionals.
Duties
Help
Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including le payment, underpayment or over-payment of invoices.
Uses automed pay systems to research, analyze and resolve customer service issues.
Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplice payments or other problem situions.
Receives, researches, analyzes, and answers telephone and written inquiries.
Explains and/or assists inquirers in the preparion of various forms and documents.
Duties developmental in nure when the position is filled below the full performance level.
Requirements
Help
Conditions of employment
Must be a U.S Citizen or Nional
Background or Security Investigion - see the Additional Informion field below for more details.
Registered for Selective Service (males born after 12-31-1959)
Suitable for Federal employment
Obtain/Maintain Financial Management Certificion
New employees to the Defense Finance and Accounting Service required to successfully pass the E-Verify employment verificion check. To learn more about E-Verify, including your rights and responsibilities, e-verify.gov.
Qualificions
This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via deleged authority by the Office of the Secretary of Defense. We reserve the right to close this announcement early or to extend, as approprie, based upon the needs of the Agency. Qualified applicion packages may be referred to management various points in the selection process depending on the number and timing of applicions received. Selections may be made any point during the announcement open period.
Applicants MUST have reled financial experience AND/OR a reled financial degree (examples include: Finance, Accounting, Management, Actuarial Science, or reled), in addition to meeting Office of Personnel Management (OPM) minimum qualificion requirements. Substitution of combinion of educion and experience must still, in conjunction, minimally sisfy the DHA qualificion requirement.
Human Resources will determine your qualificions for each entry grade level based on your interest and the additional following criteria. Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical prive sector resume. Please be sure to clearly describe this in your resume. Combinions of educion and experience may also be sufficient.
To be hired the GS-05 entry grade level, applicants must minimally have:
One (1) year ofexperience processing of financial transactions using standardized procedures to include reviewing documents for accuracy and inputting financial accounting informion into an automed system and correcting invalid/incorrect transactions.
SUBSITUTION OF EDUCATION FOR GS-05 SPECIALIZED EXPERIENCE: Four years of successfully completed educion above the high school level in any field for which high school graduion, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required.
To be hired the GS-06 entry grade level, applicants must minimally have:
One (1) year of experience applying regulions, policies and procedures governing pay, billing and other types of financial transactions sufficient to convey informion to customers and other interested parties, researching customer accounts and financial regulions, policies and procedures to identify discrepancies and suggest solutions, explaining pay, billing and other types of financial procedures, interpreting technical merials, conveying options and resolving problems within automed financial systems.
SUBSITUTION OF EDUCATION FOR GS-06 SPECIALIZED EXPERIENCE: Six months of gradue educion th is directly reled to the work of the position being filled.
This position is developmental and selections may be made the GS-05 or GS-06 entry grade level. Once eligibility and qualificion requirements are met, selectees eligible for promotion management discretion to the GS-06 grade level without further competition.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You may qualify for considerion if meeting time-in grade, specialized experience, educion requirement, 90 days after competitive appointment requirement, and all other qualificion requirements within 30 calendar days after the closing de of the announcement, unless otherwise indiced on the announcement.
This announcement used to fill positions with an entry grade of GS-05 with a target grade of GS-06. The minimum salary for grade GS-05 is $42,086, maximum $54,706. The minimum salary for GS-06 is $46,914, maximum $60,986.
Educion
GS-05 Substitution of Educion for Experience: Four years of successfully completed educion above the high school level in any field for which high school graduion, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required. Equivalent combinions of successfully completed post-high school educion and experience may be used to meet total experience requirements.
GS-06 Substitution of Educion for Experience: Six months of gradue educion may be substituted to meet the specialized experience required when it is directly reled to the work of the position being filled.
If you are using educion to substitute for the specialized experience, you must submit transcripts the time you apply. To be creditable, educion must have been obtained in an accredited college or university. You must report only tendance and/or degrees from schools accredited by accrediting institutions th are recognized by the U.S. Department of Educion ( ).
Additional informion
Moving expenses will not be paid.
Telework availability is limited and will only be provided on a rare case-by-case basis during situions where Agency Leadership has determined th telework serves a compelling Department of Defense (DoD) need.
Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
A one year probionary period may be required.
We may use this announcement to fill additional vacancies within 90 days of the closing de.
Travel requirement is Seldom.
This position is covered by a bargaining unit.
Veteran's Preference: Veteran's preference does not apply under this Direct Hire Authority (DHA).
This position requires you to obtain and maintain a Level 1 Certificion under the DoD Financial Management (FM) Certificion Program as a condition of employment. If you are selected, you will have to obtain this certificion within two (2) years of your entry on duty in the position unless you are already in a position th requires a Level 1 Certificion in which case you must complete the certificion within the original 2-year period. Failure to become certified within the required time-frame may be grounds for removal from the position and/or from Federal service. Informion about the DoD FM Certificion Program is available
Applicions accepted for the open period as sted above. A first cut-off or multiple cut-offs may be utilized for this opportunity. To ensure considerion, submit your applicion early. The agency reserves the right to close or extend the announcement based on mission need and/or volume of applicions received.
Males born after 12-31-59 must be registered or be exempt from Selective Service (see ).
Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the DoD policy guidance. (See DoD Instruction 1400.25, Volume 300, here ).
Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candides will receive priority considerion the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.
PPP Applicion Based Preference Eligibles (Military Reserve and Nional Guard technicians, Military Reserve and Nional Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority considerion the full performance level only.
The Security Designion will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigion which may delay starting de. If you are selected and cannot obtain a favorable security determinion within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determinion to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in terminion. For more informion see the security section of Understanding Vacancy Announcements.
This opportunity may be used to fill current and future anticiped agency needs.
Expand Hide additional informion
Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.
How you evalued
You evalued for this job based on how well you meet the qualificions above.
IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING.
All informion included in the resume and Occupional Questionnaire is subject to review and verificion. HR will review your resume and supporting documention to ensure you meet the minimum qualificion requirements. Applicants meeting the minimum requirements further evalued based upon informion you provided in the Occupional Questionnaire. If a determinion is made th the work experience described in your submitted resume does not support your responses to the self-assessment questionnaire, your score may be reduced, and you may lose considerion for this position. If you are already a DFAS employee, you may be subject to disciplinary action, up to and including removal from Federal service, if you are found to have exaggered, embellished, infled, mischaracterized, or falsified your resume or qualificions.
The Assessment Questionnaire takes approximely 15 minutes to complete and collects informion on your educion, training and experience.
You can preview the Assessment Questionnaire here:
DFAS recognizes the value of competencies gained through formal educion and professional certificions. To ensure th consistent credit is given for these credentials in the selection process, DFAS has developed standard selection criteria to be used when filling positions in professional and administrive series. Selections for professional and administrive positions based on four cegories of selection criteria: Experience, Other, Educion, and Certificions.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered.
Required documents
Required Documents
Help
You must provide a complete Applicion Package which includes:
Resume: You are encouraged to choose only ONE method of submitting your resume. (HR will review the resume th the system de stamps as the lest one received and this may not be the resume, which best reflects your qualificions for the job and may result in an ineligible ring.) You may submit your resume by: taching in your USAJOBS account; uploading in your Applicion Manager account; OR faxing. For assistance in preparing your resume, take a look the DFAS Resume Tools .
Complete Assessment Questionnaire: Your resume must describe the quality of work in regards to responses to the occupional self-assessment questionnaire as they genere your eligibility ring.
Other Supporting Documents
The following supporting documents are ONLY required if applicable to your personal qualificions or stus. They must be received by the closing de of the announcement.
Transcripts and/or Certificions: All applicants to include current agency employees , must submit proof of educion if the job announcement requires educion to meet the basic qualificion requirements, or if substituting educion to meet the specialized experience requirements. For additional informion on acceptable documents, click here Transcripts and Certificions . All applicants t include current agency employees/contractors must also document your educion and/or certificions in your resume. To be creditable, educion must have been obtained in an accredited college or university recognized by the U.S. Department of Educion.
SF-50 : Current or former federal employees are encouraged to submit a Notificion of Personnel Action reflecting the highest grade held on a permanent basis, tenure and appointment type.
Cover Letter: You may submit a cover letter which forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualificions or eligibility.
WARNING: Failure to submit a complete applicion package including any required documention by 11:59 PM (EST) 09/01/2025, or the time of applicion for announcements with an extended closing de, may result in an ineligible ring and loss of considerion. To verify th your applicion is complete, log into your USAJOBS account, select Applicion Stus and More Informion. The Details page will display the stus of your applicion. It is the applicant's responsibility to verify th informion entered, uploaded, or faxed is received, legible and accure. HR will not modify answers submitted by an applicant.
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
To apply for this position, you must provide a complete Applicion Package. See required documents below.
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1. Follow the prompts to complete the assessment questionnaire and upload required documents.
2. Please ensure you click the Submit My Answers button to submit your applicion.
3. Check applicion stus by logging into your USAJOBS account, clicking Applicion Stus, then More Informion for this position. Return to an incomplete applicion by logging into your USAJOBS account and clicking Upde Applicion in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your applicion incomplete.
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Agency contact informion
HR Customer Care Center
Phone
...
...
Address
DFAS - ACCOUNTING OPERATIONS - COLUMBUS
3990 E. Broad Street
Columbus, OH 43213
US
Next steps
The occupional questionnaire and the resume th you submit used to assess your qualificions for the job, and to identify the best qualified applicants to be referred to the hiring manager for further considerion and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentive job offer, we will conduct a suitability/security background investigion.
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Criminal history inquiries
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Overview Help Accepting applicions Open & closing des 08/22/2025 to 09/01/2025 Salary $42,086 to - $60,986 per year To view pay res for a specific locion, Pay scale & grade GS 5 - 6 Locion MANY vacancies in the following locion: Whitehall, OH Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 6 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number DFAS-DHA-CO-12786915-25 Control number 844136600
Job ID: 490597244
Originally Posted on: 8/24/2025
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