Customer Service Assistant 2

Customer Service Assistant 2 (250006CX)

Customer Service Assistant 2

(250006CX)

Organization: Veterans Services Central Office

Agency Contact Name and Information: Jason Spaulding / ...

Unposting Date: Aug 29, 2025, 9:59:00 PM

Work Location: Riffe Tower 07 77 South High Street 7th Floor Columbus 43215

Primary Location: United States of America-OHIO-Franklin County

Compensation: $22.96

Schedule: Full-time

Work Hours: 8 am - 5 pm

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Customer Service

Technical Skills: Data Entry, Customer Service, Veteran Services, Operational Support

Professional Skills: Attention to Detail, Customer Focus, Organizing and Planning, Verbal Communication, Written Communication

Agency Overview

The Ohio Department of Veterans Services (ODVS) identifies, connects with, and advocates for veterans and their families; we provide the highest quality services, benefits, advocacy, and more to Ohio veterans together with our federal and local partners.

The mission of the State Approving Agency (SAA) is to promote and safeguard quality education and training programs for all veterans and dependents and to ensure education and training opportunities meet the changing needs of veterans. Through cooperation with the U.S. Department of Veterans Affairs, the SAA protects the integrity of the GI Bill through program reviews and approvals, compliance, oversight, training and outreach activities. Want to learn more about what we do? Visit Come Work With Us!

Job Duties

Provides general clerical support to State Approving Agency (SAA) staff.

Processes approval actions (e.g., prepares, reviews, maintains electronic files); completes processing/upload of approval packages to schools, colleges, universities & employers & to U.S. Dept. of Veterans Affairs (VA).

Sends schools, colleges, universities & employers approval applications; corresponds with VA during SAA consultant absence; processes all School Certifying Official (SCO) updates.

processes compliance reviews (e.g., prepares, reviews, maintains electronic files; mails findings letters to schools, colleges, universities & employers; maintains tracking spreadsheets)

Provides back-up support to DVS reception desk & records office (e.g., greets visitors, answers telephone, assists customers, dis-tributes mail, copies/faxes materials, retrieves military records according to DVS policy & procedure).

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service