Customer Service Specialist

We are seeking a motivated Customer Service Specialist to join our team. This role is the front line of support for our customers and internal teams, ensuring accounts are set up and maintained accurately, inquiries are handled promptly, and communication is professional and solution-driven. If you are detail-oriented, thrive in a fast-paced environment, and enjoy problem-solving, this position is for you.

What You'll Do

• Accurately set up and manage customer accounts.
• Respond to customer inquiries and requests promptly via phone, email, and digital platforms.
• Process invoices and handle account reconciliations efficiently.
• Provide support to the Route Service team as needed.
• Maintain up-to-date knowledge of company products and services.
• Perform additional duties as assigned.

What we Offer

• Competitive hourly wage ($17 - $18 per hour).
• Weekly pay.
• Paid time off and holiday benefits.
• Extensive company training.
• Health, dental, and vision insurance coverage.
• Generous 401k plan with company match.
• Company-sponsored life and disability insurance.
• Exciting opportunities for career advancement.

Qualifications

• Minimum age requirement: 18 years old.
• High school diploma or GED (Some college or an Associate's degree preferred).
• At least one year of B2B customer service/account management experience in a fast-paced environment.
• Professional phone manner with outstanding communication skills.
• Proficient in typing/data entry and strong computer skills, particularly in Microsoft Office.
• Bilingual (English/Spanish) skills strongly preferred, but not required
• Basic understanding of accounting clerical/bookkeeping procedures preferred.
• Proven track record of reliable work performance.
• Successful completion of pre-employment checks.

We're looking for individuals who:

• Exhibit a strong work ethic and reliability.
• Take pride in delivering quality work.
• Maintain a stable work history with good attendance and punctuality.
• Often possess experience in fast-paced environments such as production, manufacturing, assembly, warehousing, restaurant, or retail positions.
• Are team players who embody honesty and integrity, upholding company values.

$17 - $18.50 an hour

Apply today and bring your customer service skills to a company that values teamwork, reliability, and growth!

Dempsey Uniform is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with ADA requirements.

COMPANY DESCRIPTION

Since its founding in 1959, Dempsey Uniform & Linen Supply has become a leading uniform and linen supplier in the Mid-Atlantic by maintaining its family ownership and continuously investing in its people and plant to stay ahead of the competition. At Dempsey Uniform & Linen Supply, you'll find uniforms, linens and floor mats that can be rented at a low weekly cost that includes weekly pick-up, cleaning and delivery. Our offering includes uniform services, restaurant linen services, towel services, medical linen services and facility services.

Technology Leadership

Dempsey is an innovator in our industry because we have always invested in opportune technologies for our business. Dempsey's state-of-the-art processing facility in Jessup, PA opened to both local and industry acclaim for it's technology. Dempsey is committed to leveraging technologies that control our customers' costs and enhance their service experience.

Financial Strength

Dempsey has grown rapidly, yet responsibly, over the past five years. Through five strategic acquisitions, a well-developed management team, and excellent banking relationships, Dempsey has welcomed hundreds of new customers and enhanced existing customer relationships.

Environmental Leadership

Dempsey Uniform & Linen Supply is committed to a sustainable future through environmental stewardship and conservation of the earth's natural resources. Dempsey has become a leader in both the textile rental industry and our local community in preserving our environment.

Continuity for Keeping Promises

The Dempsey Difference is about our commitment to keeping promises. A commitment that extends to every single one of our employees, many of whom have spent most of their careers with us. As a result, the same people that make our promises will be there to fulfill them.

It all makes for a really promising future. We hope you'll consider joining the Dempsey Family and continue our legacy of keeping promises.