Customer Service Specialist

Job Description

This role involves providing clinical and safety assessments of post-marketing events to ensure compliance with global regulations. The position requires minimal supervision and entails significant interaction with customers, healthcare professionals, global government agencies, and employees at all levels. Responsibilities include fielding inquiries via phone, electronic, or verbal correspondence and documenting them as complaints per applicable SOPs. The role also offers technical support and remote troubleshooting guidance, reviewing records, and performing follow-ups with customers regarding treatments, product performance, and functionality.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and feedback accurately in our CRM system.
• Assist with quality assurance by listening to recorded calls and providing feedback to improve service standards.
• Collaborate with the quality team to identify trends and recommend process improvements.
• Support training initiatives by sharing best practices and insights from quality reviews.
• Maintain up-to-date knowledge of products, services, and company policies.

Qualifications:

• Previous experience in customer service or call center environment preferred.
• Strong communication and active listening skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Detail-oriented with a passion for continuous improvement.
• Familiarity with CRM systems and call recording tools is a plus.

This is a Contract position based out of Racine, Wisconsin.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Racine,WI.

Application Deadline

This position is anticipated to close on Aug 30, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email ... for other accommodation options.