Entry-Level Customer Service Specialist

Responsibilitiesarrow_right

• Entry and processing of customer and sample orders accurately and efficiently.
• Interface with all Capol departments and/or outside warehouse partners that support the COFP.
• Create new and maintain existing customer accounts in the ERP system.
• Liaison between customers and Capol internal departments for the purpose of order fulfillment, shipping requirements, customer service and technical support.
• Relay information to sales representatives/managers, as well as customers via e-mail and phone calls.
• Communicate clearly and concisely with internal and external customers at all levels of the organization, using verbal and written distribution channels.
• Adjusts promptly and calmly to change, works well as part of a team, and remains calm under pressure. Able to operate independently, with minimal supervision.

Qualificationsarrow_right

• High school diploma required; associate or bachelor's degree preferred.
• 0-3 years' office experience.
• Proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• Familiarity with ERP and CRM systems- a plus.
• Communicate with others and exchange accurate information.
• Operate a computer and other office machinery or equipment.
• Ability to move about inside the office to access file cabinets or office machinery.