Customer Service Specialist I

Who we are:

We're Carroll Concrete, a proud family-owned and operated company for over 50 years, with a focus on leading the industry with integrity. It is our mission to provide superior service to our customers and a safe and fulfilling work environment for our entire staff, all while delivering the highest quality products, and we're GROWING - FAST! COME GROW WITH US!

Who You Are:

Someone with strong communication skills and the ability to thrive in a fast-paced environment. A highly organized individual to coordinate concrete deliveries across New Hampshire and Vermont by liaising with contractors, customers, drivers, plant managers, sales, quality control and management.

Responsibilities:

• Proficiency taking customer order information while actively talking to contractors/customers on a multi-line phone system.
• Accuracy while handling detailed order instructions and completing order paper backup, while maintaining a high level of customer service in frequent high-pressure situations.
• Must have professional customer service skills on the phone while operating in a fast-paced environment.
• Review all orders for accuracy and tax codes.
• Able to multitask on a multi-monitor software system.
• This role is 90% customer facing, while the other 10% requires internal teamwork, coordinating with the Dispatch Manager, QC team, and resolving occasional AR questions.
• Learn, or have the ability to be "walked-in" to a jobsite from a major route, by the customer and forward these directions to drivers or Dispatch Manager as needed.
• Confidently obtain credit card information for processing customer orders.
• Must exercise discretion, this position requires the handling of confidential information.
• Maintain accuracy and professionalism while working in a fast-paced environment.
• Early mornings or late nights may be required depending on scheduling, with expected overtime in the busy season (May-Dec) including some Saturday work.
• Attend required Dispatch team meetings.

Experience:

• 1 year's customer service experience required.
• Construction background preferred.
• Excellent organizational skills
• Must have exceptional people-skills

Education:

High School Diploma and equivalent work experience

Skills:

• Must be reliable, team oriented, exceptional communicator, patient/calm, understanding, and professional.
• Must possess excellent reading (including map reading), writing and math skills.
• Must possess exceptional phone etiquette.

Schedule: We guarantee 40 hours all year round! Voluntary layoff accepted.

Salary: Discussed at interview

What We Offer:

Medical, Dental and Vision Insurance

Ancillary Benefits (STD, LTD, AD&D, Life) - company paid

FSA program

401k w/ Matching

Vacation

7 Paid holidays

Employee Assistance Program (EAP)

Employee Referral Program, $1000.00 paid over 4 payments.

Paid uniforms services

$125.00 boot allowance

Paid end of year shutdown

Plus, many more!

This job description, as written for the position Customer Service Specialist I for Carroll Concrete Company/Newport Sand & Gravel Co., Inc. is an accurate reflection of the essential job functions for this position. This job description and its contents are subject to change without notice at Carroll Concrete's discretion.