Customer Service Specialist I

Position: Customer Service Specialist I

Location: Kingwood, Texas

Duration: Contract

Job Overview:

The Bilingual Customer Service Specialist I is responsible for handling inbound customer calls regarding account questions and related matters. This role involves providing exceptional customer service while adhering to company policies and procedures. The position is part of a division that specializes in providing financing solutions for various industries, including technology, healthcare, hospitality, and more. The ideal candidate will contribute to delivering customized finance programs that add value to customers' businesses.

Responsibilities:

• Handle inbound customer phone calls and resolve issues or concerns as needed.
• Research customer accounts to gather pertinent information and address issues.
• Determine the best methods to resolve problems to ensure customer satisfaction.
• Respond to billing inquiries and provide accurate information.
• Verify payment histories and provide payoff quotes.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or resolutions to their problems.
• Follow up, either verbally or in writing, to ensure customer satisfaction.
• Work under close supervision or within clearly defined procedures.
• Track time and adhere to Fair Labor Standards Act requirements, including eligibility for overtime hours worked in excess of 40 per week.

Qualifications:

• High School Diploma or GED.
• At least one (1) year of customer service experience.

Skills and Competencies:

• Ability to manage multiple priorities effectively.
• Capability to learn additional systems as needed.
• Strong teamwork skills and ability to work in a collaborative environment.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.).
• Strong attention to detail and proofreading skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and work ethic.
• Self-motivated with a proactive approach to tasks.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $19 - $20

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +.... To report any concerns, please email us at ...

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