Customer Care Agent I

Essential Functions & Key Areas of Responsibility

• Respond to all inbound phone, email and chat inquiries.
• Provide technical support and troubleshoot the Bank's digital products.
• Utilize listening, communication, and problem-solving skills with the ability to assist with researching and resolving customer issues.
• Navigate multiple computer systems while interacting with customers.
• Maintain a good understanding of account maintenance, online banking, and debit card policies, along with other banking products.
• Understand and maintain compliance with Bank policies and procedures, along with applicable laws and regulations.
• Identify and recommend solutions to resolve customer issues.
• Perform other related duties as assigned.

Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.