Call Center / Customer Service Specialist 1

Call Center / Customer Service Specialist 1#25-73076

$15.19 per hour

Deerfield, IL

All On-site

Job Description

Our Client, a Retail Pharmacy company, is looking for a Call Center / Customer Service Specialist 1 for their Deerfield, IL location.

Responsibilities:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Answering customer calls

Working with other departments to solve patient requests

Completing reporting forms to escalate patient issues

Researching account and account notes to provide accurate information to patients, medical doctors office, copay assistance programs, and other departments to resolve patient concerns.

Track call info into designated form

Requirements:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage ones time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as MS Outlook or data entry software.

High school diploma or GED preferred.

0-2 years customer service related experience required.

Why Should You Apply?

Health Benefits

Referral Program

Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws