Customer Service Specialist

On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers. We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers a day , so excellent and clear communication is a must. Skills Microsoft Office, phone etiquette, customer service, logistics, intermodal, supply chain, call center, communication and people skills Top Skills Details Microsoft Office, phone etiquette, customer service Additional Skills & Qualifications Qualifications: 1+ year of high volume (Call Center) customer support experience - Will consider strong retail customer service from companies such as SBUX or Restaurant industry. Strong job tenure required. Someone who can follow an SOP - strong problem-solving skills is a must! Experience with Microsoft Excel and keyboard short cuts . Must be proficient in computers ! Ability to multi-task and work on multiple projects at once , and must have ability to learn quickly and work in a fast-paced environment . We are looking for candidates that are extremely detail oriented , can work in a fast-paced environment with a high sense of urgency , and are quick learners and technically savvy. Experience Level 1+ years of Customer Service Experience