Customer Experience Representative Customer Experience Representative

Customer Experience Representative Enterprise Mobility 3.3 ( ) Bemidji, MN Why you should apply for a job to Enterprise Mobility : 61% say women are treated fairly and equally to men 65% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career. Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts We make a point to hire locally and ensure our employees reflect the communities in which we do business. # 524714 Position summary fering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This is a Full-Time position working 40 hours a week. The starting rate of pay is $17/ hour. This position is located at 3824 Moberg Drive Northwest, Bemidji, MN, 56601 We offer a robust Benefits Package including, but not limited to: Competitive Compensation - This position offers targeted 1st year annual compensation of $35,360 with an average 40 hour work week - with the opportunity to earn an additional $12,000 in bonuses ($1000/month) Paid Time Off , starting with 20 days off per year Health, Dental, Vision insurance ; Life Insurance; Prescription coverage Employee discounts on car rentals, car purchases and much more! 401(k) retirement plan with company match and profit sharing The available schedules are: Monday - Friday 8am - 5pm Wednesday - Sunday 8am - 5pm Responsibilities We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications High School Diploma or G.E.D. required Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. No drug or alcohol related convictions on driving record within the past 5 year (DUI/DWI) Must be at least 18 years old Why you should apply for a job to Enterprise Mobility : 61% say women are treated fairly and equally to men 65% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career. Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts We make a point to hire locally and ensure our employees reflect the communities in which we do business.