Customer Service Associate I (Remote) October Lewisville, TX Class

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Why Choose Mr. Cooper? At Mr. Cooper Group, we embrace a relaxed and casual work environment that matches our attire. We are not only committed to doing right by our customers, but also our employees. Discover the Benefits: Team member mortgage loan program and down payment assistance program Student Debt Repayment program Tuition reimbursement Paid time off and paid holidays Market-based health insurance for medical, dental and vision Flexible spending accounts for eligible childcare expenses Cooper Climbers: an in-house program with built-in career advancement pathways In Your Typical Day, You Will: Answer 40-50 inbound/outbound(dialer) calls a day Assist customers with payment options, escrow items and any general mortgage information Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR Assist customers that are 30 days or less due on their mortgage payment Qualifications: 6 months customer service experience Call center experience is a plus Additional Details: Hourly rate is $17.00 an hour Eligible for monthly bonus and incentive rewards! Must reside within 60 miles from office location Comprehensive 6-week paid virtual training - equipment is provided Attendance required for the first 90 days of training is required. Hours of Operations: Monday - Thursday 7am - 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm. Work schedule after training will align with these business hours Apply now and join our team of dedicated customer service professionals! Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Job Requisition ID: 024158 Job Category: Servicing Primary Location City: Dallas Primary Location Region: Texas Primary Location Postal Code: 75019 Primary Location Country: United States of America Additional Posting Location(s): Home - Texas At Mr. Cooper Group, keeping the dream of home ownership alive is made possible by the daily efforts we make. Our mission is to revolutionize the home loan industry with the latest technology and exceptional customer service. Our team members play a crucial role in making the dream of homeownership possible for our customers. We challenge the status quo when needed and celebrate each other on a daily basis, because at Mr. Cooper Group, you make the dream possible. Join us in our mission to be the friendliest, most trusted advocate for those on the path to their dream of home ownership!