Bilingual Customer Service Specialist (Part-Time, Remote)

"You can make a difference from home." Lemontree is a nonprofit that builds technology to help hungry families navigate food assistance. We run a food helpline that connects people to free food resources in their communities, and we're hiring a bilingual (English/Spanish) Customer Service Specialist to join our remote team. What You'll Do: You'll be on the front lines of our text-based helpline , helping people in need find local food resources with empathy and care. Respond to inbound text messages and occasional phone calls Listen without judgment and refer clients to appropriate food resources Communicate with warmth, clarity, and cultural humility Collaborate closely with a small, passionate remote team What We're Looking For: Fully bilingual in English and Spanish (spoken and written) Strong communicator with deep empathy and patience Typing speed of 50+ WPM Reliable computer, strong internet, and a quiet place to work Experience in customer service, hospitality, or community care is a plus Must be located in Maryland, Texas, or Georgia and available during Eastern Time hours Schedule 16-20 hours/week Shifts fall between 9am-6pm ET Primary coverage needed: Tuesday-Thursday and weekends (Saturday + Sunday) Flexible scheduling with ability to cover other weekdays as needed Required meetings: Wednesdays (~1 hr) and bi-weekly Fridays Why Join Lemontree? This work is human, impactful, and meaningful . You'll help neighbors in need feel supported, respected, and empowered often during some of the hardest moments of their lives. We're a mission-driven nonprofit with a warm, collaborative remote culture , and we're serious about both kindness and quality . How to Apply Please complete our application form at the link below: As part of the application, you'll be asked to upload a short 1-2 minute voice recording in both English and Spanish , sharing why you're a good fit for the role. We will contact selected candidates within the next week. Training is expected to begin in early September.