Ascentium Customer Service Specialist I

Customer Service Specialist I
Kingwood, TX 77339 (Onsite)
6+ Months Contract to Hire

Onsite

Job Description: At Ascentium Capital, the Bilingual Customer Service Specialist is primarily responsible for handling in-bound customer calls regarding account questions and similar matters.

Ascentium Capital, a division of Client, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors and direct to businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

Primary Responsibilities

• Receives customer phone calls and resolves issues/concerns if necessary
• Researches accounts to Client pertinent information and issues
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Responds to billing inquiries
• Handles verification of pay histories and quote payoffs
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Follows up, either verbally or in writing, to ensure customer satisfaction
• Works with either close supervision or under clearly defined procedures
• This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
• This position is incentive eligible.

Requirements

• High School Diploma or GED
• One (1) year of customer service experience

Skills and Competencies

• Ability to manage multiple priorities
• Ability to learn additional systems as needed
• Ability to work in a team environment when applicable
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong attention to detail and proof-reading skills
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

Bilingual

• Comments for Suppliers: Bilingual

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