Customer Service Specialist II (Night Shift)
- OREGON EMPLOYMENT DEPARTMENT
- Salem, Massachusetts
- Part Time
Job Listing ID: 4323180 Job Title: Customer Service Specialist II (Night Shift)
Application Deadline: Open Until FilledJob Location: Salem
Date Posted: 08/05/2025Hours Worked Per Week: Not Provided
Shift: Not Provided
Duration of Job: Either Full or Part Time, more than 6 months
You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
Job Summary:
Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.
Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
Researches and analyzes customer service issues to provide information and solutions in a timely manner.
Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.
Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
Performs analysis of COD borrower data integrity situations identified by Customer.
Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.
Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.
Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.
Support Services shall be executed in compliance with processing and program guidelines published by Customer.
Live agent support via camera guiding enrollee through workflow
Adaptable to ever changing requirements/workflows
Real-time trouble shooting, capturing screenshots and gathering data
Clear, concise communication skills.
Flexible work schedule night shifts - 6:30 p.m.EST to 3:30 a.m EST or 11:00 p.m. to 8:00 a.m.
Ability to navigate multiple screens/sessions via multiple enrollments
Experience with Microsoft Office Tools
Minimum Qualifications
High School Diploma or GED.
2-5 years or related experience in Customer Service or public relations.
Other Job Specific Skills
Excellent customer service skills.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong commitment to providing quality service.
Strong attention to detail and accuracy.
Ability to convey enthusiasm, energy and sincerity over the phone.
Exceptional problem solving and organizational skills.
Ability to foster a good working relationship and rapport with customers.
Ability to adapt to new processes or procedures.
Ability to interact effectively with others
Excellent written and verbal communication skills.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to ...
Job Classification: Customer Service Representatives
Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more.
Compensation
Salary: Not Provided
Job Requirements
Experience Required: See Job Summary
Education Required: NoneMinimum Age: N/A
Gender: N/A
Application Deadline: Open Until FilledJob Location: Salem
Date Posted: 08/05/2025Hours Worked Per Week: Not Provided
Shift: Not Provided
Duration of Job: Either Full or Part Time, more than 6 months
You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
Job Summary:
Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.
Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
Researches and analyzes customer service issues to provide information and solutions in a timely manner.
Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.
Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
Performs analysis of COD borrower data integrity situations identified by Customer.
Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.
Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.
Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.
Support Services shall be executed in compliance with processing and program guidelines published by Customer.
Live agent support via camera guiding enrollee through workflow
Adaptable to ever changing requirements/workflows
Real-time trouble shooting, capturing screenshots and gathering data
Clear, concise communication skills.
Flexible work schedule night shifts - 6:30 p.m.EST to 3:30 a.m EST or 11:00 p.m. to 8:00 a.m.
Ability to navigate multiple screens/sessions via multiple enrollments
Experience with Microsoft Office Tools
Minimum Qualifications
High School Diploma or GED.
2-5 years or related experience in Customer Service or public relations.
Other Job Specific Skills
Excellent customer service skills.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong commitment to providing quality service.
Strong attention to detail and accuracy.
Ability to convey enthusiasm, energy and sincerity over the phone.
Exceptional problem solving and organizational skills.
Ability to foster a good working relationship and rapport with customers.
Ability to adapt to new processes or procedures.
Ability to interact effectively with others
Excellent written and verbal communication skills.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to ...
Job Classification: Customer Service Representatives
Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more.
Compensation
Salary: Not Provided
Job Requirements
Experience Required: See Job Summary
Education Required: NoneMinimum Age: N/A
Gender: N/A
Job ID: 488476919
Originally Posted on: 8/7/2025
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