Customer Service Assistant 2 (PN 20014909) (250005K8)
Customer Service Assistant 2 (PN 20014909)
(250005K8)
Organization: Health
Agency Contact Name and Information: HR will contact you if selected for an interview.
Unposting Date: Jul 27, 2025, 9:59:00 PM
Work Location: Health Department Building 246 North High Street 1st Floor Columbus 43215
Primary Location: United States of America-OHIO-Franklin County
Compensation: $22.96
Schedule: Full-time
Work Hours: Monday - Friday; 8am - 5pm
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Technical Skills: Data Entry, Information Technology, Operational and Administrative Support
Professional Skills: Attention to Detail, Customer Focus, Verbal Communication, Confidentiality
Agency Overview
Customer Service Assistant 2
About Us:
Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.
The Bureau of Regulatory Operations is responsible for licensing, certifications and enforcement for the health care facilities, services and programs.
Job Duties
What You'll Do:
The Bureau of Regulatory Operations (BRO) manages the Nurse Aide Registry (NAR) for the state of Ohio, and we are currently seeking a customer service specialist to provide information and communicate procedures. This job entails the following tasks:
Provides assistance and information in response to telephone, and/or written (i.e., hard-copy & electronic) inquiries from nurse aide consumers, business community, government officials, general public, long term care facilities, public and private agencies pertaining to the NAR.
Corresponds with NARs in other states to obtain information regarding reciprocity and grants or denies certification reciprocity.
Responds by phone to inquiries of abuse and neglect findings, procedures for training/testing for nurse aides.
Forwards requested material to nurse aides, long-term care facilities, law enforcement, surveyors/investigators and federal contractors about compliance with nurse aide rules.
Opens, stamps, logs in and sorts mail for NAR/ prepares certified mailings.
Maintains electronic files and retrieves information.
Develops and maintains office procedures (e.g., development of new and revised forms and procedures to coordinate daily workflow).
Imports successful nurse aide candidates to registry.
Updates the National Practitioner Database with the names of individuals who have adverse finding results of abuse, neglect, exploitation and misappropriation of a resident's property.
Verify and/or give out information or give status of licenses
Prepares and/or maintains reports concerning work processed/calls handled
Copies, collects and distributes written materials
Updates information contained in state and federal systems (i.e., Certification and Licensure System (CALS), WISE, Automated Survey Process Environment (ASPEN), Internet Quality Improvement & Evaluation System (iQIES))
Answers BRO phone lines, mail & scanning documents for other program areas.
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Position Qualifications:
9 mos. trg. or 9 mos. exp. in office practices & procedures AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Additional Qualifications:
Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:
Associates or advanced degree in public relations
Experience with deescalating irate customer calls/ handling difficult/ angry callers
Experience in logging/tracking customer calls via telephone or call center
Experience with equipment operations (e.g., scanning/faxing and/or multi line phone system)
Experience using computer software (e.g., Word, Excel, Outlook, databases) to enter/update and/or retrieve information
Experience working/ communicating with internal customers/ team members
All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record
Job Skills: Customer Service
Technical: Data Entry, Information Technology, Operational and Administrative Support
Professional: Attention to Detail, Confidentiality, Customer Focus, Verbal Communication
Educational Transcript Requirements:
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
Customer Service Assistant 2 (PN 20014909)
(250005K8)
Organization: Health
Agency Contact Name and Information: HR will contact you if selected for an interview.
Unposting Date: Jul 27, 2025, 9:59:00 PM
Work Location: Health Department Building 246 North High Street 1st Floor Columbus 43215
Primary Location: United States of America-OHIO-Franklin County
Compensation: $22.96
Schedule: Full-time
Work Hours: Monday - Friday; 8am - 5pm
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Technical Skills: Data Entry, Information Technology, Operational and Administrative Support
Professional Skills: Attention to Detail, Customer Focus, Verbal Communication, Confidentiality
Agency Overview
Customer Service Assistant 2
About Us:
Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.
The Bureau of Regulatory Operations is responsible for licensing, certifications and enforcement for the health care facilities, services and programs.
Job Duties
What You'll Do:
The Bureau of Regulatory Operations (BRO) manages the Nurse Aide Registry (NAR) for the state of Ohio, and we are currently seeking a customer service specialist to provide information and communicate procedures. This job entails the following tasks:
Provides assistance and information in response to telephone, and/or written (i.e., hard-copy & electronic) inquiries from nurse aide consumers, business community, government officials, general public, long term care facilities, public and private agencies pertaining to the NAR.
Corresponds with NARs in other states to obtain information regarding reciprocity and grants or denies certification reciprocity.
Responds by phone to inquiries of abuse and neglect findings, procedures for training/testing for nurse aides.
Forwards requested material to nurse aides, long-term care facilities, law enforcement, surveyors/investigators and federal contractors about compliance with nurse aide rules.
Opens, stamps, logs in and sorts mail for NAR/ prepares certified mailings.
Maintains electronic files and retrieves information.
Develops and maintains office procedures (e.g., development of new and revised forms and procedures to coordinate daily workflow).
Imports successful nurse aide candidates to registry.
Updates the National Practitioner Database with the names of individuals who have adverse finding results of abuse, neglect, exploitation and misappropriation of a resident's property.
Verify and/or give out information or give status of licenses
Prepares and/or maintains reports concerning work processed/calls handled
Copies, collects and distributes written materials
Updates information contained in state and federal systems (i.e., Certification and Licensure System (CALS), WISE, Automated Survey Process Environment (ASPEN), Internet Quality Improvement & Evaluation System (iQIES))
Answers BRO phone lines, mail & scanning documents for other program areas.
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Position Qualifications:
9 mos. trg. or 9 mos. exp. in office practices & procedures AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Additional Qualifications:
Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:
Associates or advanced degree in public relations
Experience with deescalating irate customer calls/ handling difficult/ angry callers
Experience in logging/tracking customer calls via telephone or call center
Experience with equipment operations (e.g., scanning/faxing and/or multi line phone system)
Experience using computer software (e.g., Word, Excel, Outlook, databases) to enter/update and/or retrieve information
Experience working/ communicating with internal customers/ team members
All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record
Job Skills: Customer Service
Technical: Data Entry, Information Technology, Operational and Administrative Support
Professional: Attention to Detail, Confidentiality, Customer Focus, Verbal Communication
Educational Transcript Requirements:
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
Job ID: 488168338
Originally Posted on: 8/5/2025
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