Customer Service Specialist

About the Role:

• The CSC Customer Service Representative II is a key position within the Customer/Administrative Support group, responsible for handling customer interactions and dispatching work requests.
• This role requires proficiency in managing both public and internal customer inquiries, as well as the ability to assist in special projects.

Responsibilities:

• Proficiently manage phone and work request dispatch responsibilities.
• Fill in for Customer Service Representatives I on any shift as needed. - Monitor environmental alarms, including doors, gates, parking lot intercoms, and CCTV.
• Assist with workflow and assignments for patient transporters. - Lead or participate in departmental projects.
• Provide feedback to leadership on process improvements and efficiency enhancements.
• Perform all duties in a competent, professional, and courteous manner.

Education Qualification:

• High School Diploma or GED Equivalent

Pay Rate: $16-18/hr

• customer
• customers
• call
• calls
• calling
• inbound
• outbound
• healthcare
• customer service
• customer services
• call center
• call centre
• medic
• medical
• clinic