Customer Service Specialist

Responsible for managing customer accounts, processing orders, and coordinating with internal teams to ensure accurate, on-time delivery within a manufacturing or industrial environment. Job Requirements: High school diploma required; 4-year degree preferred Minimum 4 years of experience in a sales-related environment (customer service, inside/outside sales, purchasing, etc.) Experience in a manufacturing or industrial setting required ERP experience required (NetSuite preferred) Strong order entry and customer interfacing background Ability to work in a high-volume, fast-paced business Preferred Skills: Experience with distribution processes Analytical skills for converting customer data into actionable insights Familiarity with competitive pricing and inventory dynamics Aptitude for understanding technical products and solutions Job Responsibilities: Enter and manage customer orders through ERP system from order to shipment Communicate expected delivery dates, tracking updates, and expedite requests internally and externally Support outside sales with a dedicated customer base and assist with quoting products and services Maintain and build customer relationships to meet on-time delivery and quality expectations Identify and respond to customer needs by recommending products and solutions Proactively manage quotes, customer accounts, and follow-ups on new leads Adjust pricing based on competitive market parameters and internal initiatives Recognize industry trends and promote relevant customer incentives Upsell additional products and services aligned with customer goals and company strategy Analyze customer sales activities and generate reports to support business decisions Continuously train on technical product knowledge and advancements Pay Details: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance