Medical Customer Service Specialist

Pay Rate Max is determined by location, could be up to $27.81/hr. Skills/Experience: Primary Responsibilities Medical support assistants handle: Customer service, appointment scheduling, and records management Answer phones, greet Veteran patients, schedule appointments and consults Help determine a clinic's daily needs, and verify and update insurance information. Required Skills: Required Qualifications: Minimum of 6 months customer service experience At least one year of clerical, call center, or healthcare administrative experience High school diploma or GED required Oral and written proficiency with English. Proficient with medical terminology and Microsoft Office Suite Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM)) Ability to pass a federal investigation and obtain Tier 1 security clearance Reliable internet access and home-office setup (for hybrid positions) For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: Medical, dental & vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)