Patient Care Coordinator II - Full Time - Days - Customer Service

Responsible for processing new and re-orders received by phone, fax, mail, or walk-ins and maintaining positive relationships with patients and referrals. Principal Accountabilities: 1. Maintains and updates monthly supply re-orders lists for ventilator, enteral, tracheotomy, diaper and sleep patients. 2. Works with patients, physicians, discharge planner and referral sources to obtain information required to process orders and re-orders. 3. Advises patient and caregiver on insurance benefits and financial responsibility. 4. Coordinates with other departments to provide delivery and setup of equipment. 5. Provides documentation required to qualify patients based on their insurance coverage. 6. Maintains patient and order information in the computer system. 7. Provides telephone inquiries regarding orders, insurance benefits and other service issues. 8. On Call rotation 1 week approximately every 4 months, 1 Saturday approximately every 4 months 9. Performs other related duties as assigned. Required: 1. High School Diploma or equivalent. Preferred: 1. Associates or higher Degree in Healthcare or related field. 2. 3 years' experience in DME/Healthcare or relevant area.