Customer Service Specialist

Looking for 6 Credit Card Judgmental Lending Call Center Candidates to Sit in Texas! Judgemental Lending - Customer Service Specialist Pay: $27.50 Schedule: - Tuesday to Saturday or Sunday through Thursday 9 hour shift between 7am and 7pm Location: Carrollton TX (Main Office) Fort Worth (Training Office) *** Training is in the Fort Worth Chase office and then you will be permanently in the Carrollton office. (4-6 weeks of training.) Client Note: Our client is looking for 6 Call center individuals with credit card underwriting experience. Open to other finance background and very heavy call center that could work as well. MUST HAVE: 3 - 5 years' experience of finance with call center. Great communication skills Position Overview: The Judgemental lending team is responsible for assessing a loan applicant's ability to repay the loan and recommending that it be approved or denied. The role includes analyzing, negotiating, pricing and documenting lines of credit as per the lender judgement ,it also includes the review of other transactions that have an element of consumer risk , Evaluating the borrower's application and using prior experience dealing with similar applicants to regulate credit approval & Process credit line increase request using credit bureaus, spend/payment history on savings/checking/ investment accounts, and deposits to accommodate customer spend as well as capture spend from competitor cards. Essential Job Functions -Skills: Contact center voice operations experience is a must Comfortable with handling inbound/outbound calls Strong knowledge of finance and credit risk assessment (college graduates preferred) Due diligence and attention to details with the ability to quickly learn and adapt Strong problem-solving skills to assess and mitigate credit risk Effective time management and multitasking skills to handle multiple applications, follow up with applicants, and meet deadline efficiently Ability to prioritize tasks in a fast-paced environment while maintaining accuracy Ability & knowledge to evaluate risk management Excellent Communication skills. Requirements: Candidates should have minimum 3 years of experience in consumer cards operations with experience & understanding of judgmental lending Detail oriented, while still providing reliable and consistent results Dependable problem-solving skills General understanding of financial markets & exposure to consumer card operations will be an advantage Strong communication and interpersonal skills Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.