Customer Service Assistant 2 (250005EQ)
Customer Service Assistant 2
(250005EQ)
Organization: Medicaid
Agency Contact Name and Information: ...
Unposting Date: Jul 22, 2025, 9:59:00 PM
Work Location: Lazarus 4 50 West Town Street Columbus 43215
Primary Location: United States of America-OHIO-Franklin County
Compensation: $22.96/hour
Schedule: Full-time
Work Hours: 8:00 am - 5:00 pm
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Technical Skills: Customer Service
Professional Skills: Customer Focus, Problem Solving, Verbal Communication, Written Communication
Agency Overview
About Us:
Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is the best place to live, work, raise and family and start a business, we must have strong schools, a great quality of life, and compassion for those who need our help.
Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
Delivering a personalized care experience to more than three million people served.
Improving care for children and adults with complex behavioral health needs.
Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
Ensuring financial transparency and operational accountability across all Medicaid programs and services.
Job Duties
What You Will Do at ODM:
Office: Operations
Bureau: Network Management
Classification: Customer Service Assistant 2 (20046399, 20046400)
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking two experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:
Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
Screen applications for individuals, groups and organizations
Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application
Respond to emails
Assist with maintaining and updating provider records and files
Prepare & maintain reports concerning production activities
Participate in training for user acceptance testing & preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module.
Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
Customer Service Assistant 2
(250005EQ)
Organization: Medicaid
Agency Contact Name and Information: ...
Unposting Date: Jul 22, 2025, 9:59:00 PM
Work Location: Lazarus 4 50 West Town Street Columbus 43215
Primary Location: United States of America-OHIO-Franklin County
Compensation: $22.96/hour
Schedule: Full-time
Work Hours: 8:00 am - 5:00 pm
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Technical Skills: Customer Service
Professional Skills: Customer Focus, Problem Solving, Verbal Communication, Written Communication
Agency Overview
About Us:
Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is the best place to live, work, raise and family and start a business, we must have strong schools, a great quality of life, and compassion for those who need our help.
Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
Delivering a personalized care experience to more than three million people served.
Improving care for children and adults with complex behavioral health needs.
Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
Ensuring financial transparency and operational accountability across all Medicaid programs and services.
Job Duties
What You Will Do at ODM:
Office: Operations
Bureau: Network Management
Classification: Customer Service Assistant 2 (20046399, 20046400)
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking two experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:
Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
Screen applications for individuals, groups and organizations
Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application
Respond to emails
Assist with maintaining and updating provider records and files
Prepare & maintain reports concerning production activities
Participate in training for user acceptance testing & preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module.
Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
Job ID: 486143575
Originally Posted on: 7/20/2025
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