Part Time Client Relations Specialist

Overview F.H. Furr is growing and expanding and as such, we are looking to hire a Client Relations Specialist to help manage our online customer interactions. The Client Relations Specialist will have the ability to work remotely. This individual will work with our Client Relations Manager to ensure that our customers have a fantastic experience with F.H. Furr! Responsibilities will include: Responsible for working with escalated customers from all departments Working with department and service managers to resolve customer issues Complete account research to ensure customer satisfaction Make routine follow-up calls and send email replies as necessary Complete data entry requirements for escalation tracking and reporting Review and respond to survey and social media responses Initiate insurance claims Ensure payment is completed to third-party service companies The ideal candidate for this position will: Be very organized Be outgoing and personable Be articulate and communicate effectively Be a self-starter Be willing to learn a lot about our industry Be able to diffuse potentially hostile situations Be familiar with Microsoft Office products and social media Qualifications: 2-5 years customer service and client relations experience Excellent written and verbal communication skills Detail-oriented, effective time-management skills Excellent active listening skills Schedule: Part time Afternoon Shift (Preferred) 1 Weekend shifts required (either Saturday or Sunday) Compensation: $17 - 20 an hour, based on experience Paid hourly/weekly Benefits Offered: We offer Medical, Dental, and Vision Insurance, with little to no out-of-pocket cost 401(K) Plan Company-paid Long-Term Disability and Life Insurance policies Short-term disability and voluntary life insurance options Generous PTO and Holiday Plan Posted Min Pay Rate USD $17.00/Hr. Posted Max Pay Rate USD $20.00/Hr.