Front Desk Customer Service Representative

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

Front Desk / Customer Service Representative (Part-Time)
Location: Lake Nona, Orlando, FL
Pay: $14/hour
Hours: Up to 30 hours per week (weekday afternoons and weekends required)

About Us British Swim School Lake Nona:

British Swim School isnt just about swim lessonswe teach life-saving water safety skills that serve families for life. Were looking for a friendly, outgoing, and organized Front Desk team member to help us deliver an exceptional experience for every family who walks through our doors.

Position Summary:

As the first point of contact, youll be the face of our swim schoolwelcoming families, managing registration, supporting sales, and keeping our front-of-house operations running smoothly. This role is ideal for someone who enjoys customer service, thrives in a dynamic environment, and wants to make a difference in children's lives.

Key Responsibilities:

Customer Service & Communication

• Warmly greet families, answer questions, and ensure a welcoming experience
  
  
• Manage check-in procedures and communicate student updates to instructors
  
  
• Handle incoming calls, emails, and walk-ins with a professional, helpful attitude
  
  
• Make outbound calls to leads and prospective customers to explain programs, offer assessments, and close registrations
  
  
• Provide information on class levels, make-up policies, and progress tracking
  
  

Administrative Support

• Register new students and update scheduling information in software (JackRabbit)
  
  
• Process payments and issue receipts
  
  
• Keep printed materials organized and stocked
  
  

Facility & Sales Support

• Keep the lobby, waiting area, and front desk clean, organized, and presentable at all times
  
  
• Restock customer-facing supplies: brochures, merchandise, hand sanitizer
  
  
• Promote and process retail sales (goggles, caps, apparel)
  
  
• Support execution of special events, open houses, and family engagement initiatives
  
  

Requirements:

• Excellent customer service and communication skills (in-person and phone)
  
  
• Comfortable making sales-focused outbound calls to prospective customers
  
  
• Detail-oriented, organized, and dependable
  
  
• Able to multitask in a fast-paced, child-friendly environment
  
  
• Experience with scheduling or POS software (preferred, not required)
  
  
• CPR/First Aid certified or willing to obtain (training provided)
  
  
• Evening and weekend availability is a must
  
  

What We Offer:

• $14/hour starting pay
  
  
• Flexible scheduling (up to 30 hours/week)
  
  
• Ongoing training and growth opportunities
  
  
• A fun, mission-driven team making a real difference
  
  

How to Apply:

Please submit your resume and a short note explaining why youd love to join our team at British Swim School Lake Nona! Compensation: $14.00 per hour

Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. Its a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.