Customer Service Representative - Aquatics Seasonal - Park and Recreation (Non-Civil Service)

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The City of Dallas is one of the largest employers in the DFW Metroplex.

We offer growth opportunities and a chance to make a difference in our community.

What do we offer?

A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.

Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.

Job Summary

Job Description

Overview

The Customer Service Representative-Aquatics provides customer service, direction, and information for community members using aquatics facilities and programming. Provides effective service, gives program information, supports administrative functions, and communicates aquatics policies.

Essential Functions

• Provides service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use. Directs customers to specific areas for information and assistance.
• Provides customer service and administrative support by issuing ID cards, directing customers, discussing aquatics programming, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities.
• Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, and updates accounts with correct information.
• Assists and provides information; assists with special events.
• Ensures safe food and beverage handling procedures
• Performs a wide range of clerical, administrative, and customer service tasks.
• Performs any and all other tasks as needed or assigned.
• Assists with daily maintenance and cleaning tasks
• Performs any and all other tasks as needed or assigned.

Knowledge and Skills

• Knowledge of Aquatics Facilities and general policies and procedures.
• Ability to determine customer concerns and service requests and provide direction.
• Ability to interpret and explain aquatics policies, rules, and procedures.
• Ability to interact tactfully with employees and the public.
• Ability to provide general administrative functions supporting the aquatics facilities and programs.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective professional relationships.

Experience

None

Licenses and Certifications

Food & Beverage-Texas Food Handlers Certificate required before working in concessions areas.

Working Conditions and Hazards

• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• The employee is occasionally required to carry, lift or move items.
• Work performed outside with regards to environmental conditions

Salary Range

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer and values diversity at all levels of its workforce.