Customer Service Specialist

Named a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957.

As a Customer Service Specialist, your responsibilities include answering phone calls, texts, online chats, and emails from customers in the service department. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed.

Benefits

• Competitive pay
• Employee Discounts
• Hands on Training
• Paid Time Off
• Flexible Spending Account
• 401k
• Health & Dental Benefits

Responsibilities

• Schedule service appointments
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Monitor the progress of each vehicle throughout the day, and update customers
• Process payments, invoice and other miscellaneous office duties
• Provide basic information to callers who have general inquiries
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support
• Maintain office supplies for specific location

Qualifications

• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
• Willing to submit to a drug screen & background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.