WDVA Customer Service Specialist 2, Full-Time - Permanent, Washington Soldiers Home

Customer Service Specialist 2
Full-Time - Permanent
Washington Soldiers Home
We are pleased to announce that we are now accepting applications for a full-time Customer Service Specialist 2 at the beautiful Washington Soldiers Home in scenic Orting, Washington!

Please note: The expected shift for this position is 8:00 a.m. to 4:30 p.m., Monday through Friday.

*This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.
Updated as of July 1, 2025: This position is eligible for "Supplement Basic Shift Premium" for 24/7 Facilities. Employees who are assigned to a facility that provides direct care to residents, patients, and/or clients and whose duties are required to be performed on location will receive an additional one dollar ($1.00) per hour of supplemental basic shift premium for each hour of basic shift premium. This shift premium does not apply to overtime hours. The supplemental basic shift premium shall expire on June 29, 2027.
At the Washington State Department of Veterans Affairs (WDVA) , we are passionate about our mission of Serving Those Who Served. As a national leader in our advocacy for more than 500,000 Veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star Families.

As a Customer Service Specialist 2 , you will provide support services to the Administration Department. This includes responding to staff, residents, family members and public requests for assistance.

Your strong communication skills and professionalism are needed on our team. If you want to make a difference in the lives of our Veterans and their families, then we encourage you to join us by applying now! Duties Some of what you'll do:

• Greet visitors to the administrative department and conduct Covid-19 screening to all visitors entering the building.
• Ensure the main telephone line is answered in a timely manner, and avoid blind transfers.
• Ensure Administrative building and front office is always presentable.
• Schedule and provide facility tours as needed, which may include pushing wheelchair if the visitor requires assistance.
• Track admission calls daily, track and maintain a log for all incoming calls, and submit monthly report to the AA5.
• Assist with maintaining a system of contacts with all departmental representatives of Veterans at local levels.
• Work with the Human Resource Consultant 1 to provide new employees agency badge or badge replacement for current employees.
• Serve as back-up to the Administrative Assistant 5 in scheduling, coordinating, and arranging meetings, appointments, and travel for Administrator.
• Assist with admissions by interviewing and counseling Veterans, family members, and beneficiaries on rights, privileges, and benefits provided under existing laws.
• Serve as back-up cashier, including securely processing cash and negotiable instrument transactions for the residents and agency.
• And more!

Qualifications Required:

• High school diploma or GED equivalent.
• Mastery of core reception functions such as phone courtesy, multitasking and attention to detail.
• Mid-level knowledge of Microsoft Office programs and skills, including Outlook, Word, and Access.

Preferred/Desired:

• Ability to provide compassionate services to residents, including cashier services.

Special Requirements:

• Must be able to pass a DSHS BCCU Background Check prior to beginning services and every two (2) years in accordance with WDVA Policy 615.000 Background Checks. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Must comply with annual Tuberculin Screening in accordance with DVA policy 670.000 Tuberculosis Testing.
• Requires medical evaluation, fit testing, training, and use of respiratory protection as required by the Washington Industrial Safety and Act standards. Must be able to wear a respirator, medical gloves, gowns, eye protection, and other personal protection as required by a job or task.
• Must have the ability to speak, read, and write in the English language for medical charts and data entry.
• Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
• Candidates who are offered a job with WDVA must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.

Supplemental Information Check out this awesome video here to see what it is like to work for the WDVA!
Application Process:

The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.

Please include the following documents with your application:
1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.

Other Information:

• This position is represented by the Washington Federation of State Employees.

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information please contact us at: ... .

Diversity, Equity, and Inclusion Employer Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agencys greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call .... TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions regarding this announcement, program, or the agency please contact us at ... .