Manager, Client Services

Are you a strategic leader who builds high-performing teams and architects exceptional service frameworks? We are seeking an experienced Client Service Manager to take full command of our warehouse and distribution client service department. This is a critical leadership role responsible for setting the strategy, defining the standards, and driving the performance of the entire client service function. In our dynamic, high-stakes logistics environment, you will be the final point of escalation and the chief architect of our client experience. If you are a proven leader with a passion for operational excellence and a desire to make a tangible impact on business success, this is your opportunity.

The Ideal Candidate Profile:

• A Proven Departmental Leader: You bring 6-7 years of supervisory experience, with a demonstrated ability to build, manage, and scale a full department.
• A Logistics Veteran: With a minimum of seven years in the industry, you have a deep and practical understanding of freight forwarding, warehousing, and the entire supply chain.
• Calm Under Fire: You are a stable, resolute leader who operates with a calm and decisive authority, even in the most intense, high-pressure situations.
• Metrics-Driven & Results-Oriented: You are highly analytical and use data to make informed decisions, set goals, and drive measurable performance improvements.
• Master of Conflict & Resolution: You possess elite communication and problem-solving skills, capable of de-escalating major conflicts and negotiating successful outcomes at a senior level.
• successful outcomes at a senior level.
• Your Career, Your Rewards:
  
  We are committed to empowering our leaders with the resources and rewards they need to succeed.
  
  
• Substantial Paid Time Off: 17 days (136 hours) of flexible PTO to use for vacation, personal, or sick time.
• Comprehensive Health Benefits: Excellent Medical, Dental, and Vision coverage for you and your family.
• Commitment to Your Growth: Generous Tuition Reimbursement for job-related education.
• Incentivize Your Performance: A compensation package that includes the potential for strong commission earnings.
• Recognize & Reward: We celebrate success through our Employee Recognition program, Referral Bonuses, and Wellness Incentives.

salary: $72,000 - $80,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Your Strategic Impact & Responsibilities:

• Architect the Client Experience: You will design, implement, and enforce departmental policies and procedures. Your primary goal will be to create a scalable, consistent, and world-class service model that directly enhances client satisfaction and loyalty.
• Lead, Measure & Elevate: Establish and own the key performance indicators (KPIs) and metrics for the entire client service function. You will rigorously measure team performance, identify areas for improvement, and lead your team to exceed ambitious goals.
• Command High-Stakes Resolutions: Serve as the definitive authority on non-routine and major client issues. When significant challenges arise with orders, deliveries, or service levels, you will take direct control to troubleshoot, resolve, and reinforce client confidence.
• Drive Strategic Improvements: Go beyond daily management to analyze trends in client feedback and inquiries. You will use this data to recommend and implement fundamental changes to our processes, technology, and training to proactively boost client satisfaction.
• Serve as the Ultimate Expert: Personally manage relationships and complex inquiries from our most critical and high-value clients, demonstrating the pinnacle of service and strategic partnership.

Skills

Client Service

Qualifications

Years of experience: 0 years

Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ....

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.