Receptionist and Customer Service Specialist

Position Classification Title Temp Hourly FLSA Non-Exempt Position Class (Extract From Banner or PA) 55555

Position Overview

Position Summary

The Receptionist and Customer Service Specialist serves as the first point of contact for residents, visitors, and staff within the Department of Housing and Residence Life. This role is essential in fostering a welcoming environment and providing exceptional customer service. The specialist will manage daily operations at the front desk, address inquiries, and ensure smooth communication between residents and maintenance team members. This position will provide daily follow up's on submitted work orders to ensure timely completion and satisfaction.

Key Responsibilities:

• Front Desk Operations:

• Greet and assist residents, visitors, and staff in a professional and friendly manner.

• Manage phone calls, emails, and in-person inquiries, providing accurate information and assistance.

• Customer Service:

• Address resident concerns and inquiries regarding housing policies, services, and resources.

• Develop and maintain positive relationships with residents, promoting a supportive community atmosphere.

• Work Order Management:

• Process submitted work orders, ensuring all requests are logged and tracked efficiently.

• Conduct follow-up phone calls and emails to residents regarding the status of work orders and ensure completion in a timely manner.

• Administrative Support:

• Maintain organized records and documentation related to housing services and work orders.

• Assist with scheduling appointments and events within the department as needed.

• Collaboration:

• Work closely with maintenance staff to communicate resident needs and facilitate timely repairs.

• Collaborate with other departments to enhance the overall residential experience.

Primary Function of Organizational Unit

Our Mission

Winston-Salem State University's Department of Housing and Residence Life is dedicated to fostering a safe, inclusive, and vibrant living-learning environment that supports our Ram Residents' holistic development and success. By promoting a sense of belonging and community, we empower residents to thrive academically, personally, and socially, taking pride in their residence hall and campus community while reaching their full potential as leaders.

Our Vision

WSSU Housing and Residence Life envisions a residential community where every student is empowered to reach their full potential as leaders and professionals. Our ultimate goal is to foster a culture of collaboration and co-creation, where residents actively shape their experiences and grow through innovative programming, mentorship, and hands-on learning. By cultivating confidence, integrity, and leadership skills, we aim to prepare students to leave a lasting, positive impact on their communities and the world.

Position Information

Position Number AUNS60 Working Position Title Receptionist and Customer Service Specialist Temporary Job Type Non Student Approved Competency Level Contributing Building and Room No.

Cleon F. Thompson, Jr. Student Services Center

Suite 301

Work Hours: From [time] to [time] on [days] of [week] Hours per week 30 Months per year 8 Appointment Type Temporary Appointment Type If Time Limited. Appointment Length.

DHR Assigned Fields

FTE 100

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies Yes Minimum Experience/Education

• High school diploma or equivalent; associate's degree preferred.
• Previous experience in customer service or administrative roles, ideally in a higher education setting.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with database management systems.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated commitment to fostering diversity and inclusion within the community

Preferred Years Experience, Skills, Training, Education

• Strong interpersonal skills and ability to remain calm and professional under pressure.
• Excellent verbal and written communication skills, including clear phone etiquette.
• High attention to detail and accuracy when managing resident information.
• Comfortable with frequent interruptions and the ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite and ability to quickly learn housing software systems (e.g., StarRez, Simplicity, or equivalent).
• Demonstrated sensitivity to and understanding of student populations and housing concerns.

Required License or Certification Valid US Driver's License Yes Commercial Driver's License Required No Physical Required No List any other medical/drug tests required

Posting Details

Posting Details

Posting Number TEMP00361P Number of Vacancies 1 Internal Posting Only No Position Type Temporary Time Limited Position Yes Appointment Length Salary $17 per hour Open Date 04/29/2025 Close Date 07/14/2025 Open Until Filled No Special Instructions Summary

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

If you have general questions about the application process, you may contact Human Resources at .... Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call ...