Export Customer Service - Spanish required

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Export Customer Svc Analyst (Solventum)

Solventum Purification & Filtration business

We are pleased to announce that Solventum has entered into a definitive agreement to sell our Purification & Filtration business to Thermo Fisher Scientific. This transaction is anticipated to be completed by the end of 2025, subject to the satisfaction of customary closing conditions, receipt of regulatory approvals, and country specific information and consultation needs where required. This is a significant milestone for the P&F business and will allow for the strategic investment and resources needed for sustaining growth and delivering customer solutions. By joining us during this transitional period, you will be able to work alongside an energized and mission-driven team who is experiencing this transition along with you. Until then, Solventum will continue to operate as a unified entity, and employment is subject to all applicable terms and conditions as set forth in our employment agreement and company policies.

The Impact Youll Make in this Role

As a(n) Export Customer Service Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing orders utilizing SAP, COMS (Corporate Order Management System) and Salesforce databases.
• Work directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders.
• Understands and supports the export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments.
• Manage enquires direct from customers regarding product availability, order status, expedites, etc.
• Follow up on escalations, delays, and transportation issues.
• Identify and implement opportunities to improve customer satisfaction and/or processes.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelors Degree or higher AND (3) years of Customer Service Experience

OR

• High School Diploma/GED from AND (5) years of Customer Service Experience

AND

In addition to the above requirements, the following are also required:

• 4 years of speaking and writing bilingually in English and Spanish

Additional qualifications that could help you succeed even further in this role include:

• Experience in export transactions
• Excellent organization skills with ability to prioritize and manage multiple assignments
• High proficiency using PC based applications (Excel, PowerPoint)
• Experience working on cross-functional and international teams
• Salesforce, SAP and COMS experience
• Initiates, leads, and implements the process of problem identification and resolution

Work location:

• Remote

Travel: May include up to 0% domestic/International

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $72,681 - $88,832, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidates relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.