Customer Service Specialist - 387

JOB REQUIREMENTS: Customer Service Specialist - 387

DESCRIPTION/RESPONSIBILITIES: Primary Purpose of the Role The Customer

Service Specialist position needs to be able to work independently and

will be responsible for managing the orders and inventory for all

incoming orders via internal and external systems through to final

shipment, responding to customer inquiries via email & telephone

Essential Job Duties \* Maintain order integrity through accurate data

entry procedures; notify customer of pricing discrepancies \* Manage

daily, weekly, import and seasonal program orders from US &

international manufacturing facilities and suppliers \* Closely monitor

incoming product containers and inventory levels on both manufactured

and imported product. Initiate proactive emails to customer and sales

relating to delays, production, backorders and shortages \* Inspect and

verify labels on manufactured product samples, complete testing reports

and submit for third party testing \* Calculate order data to determine

number of pallets and truck volume needed and input data into client

portal when ready for pickup \* Track must-arrive-by date compliance for

seasonal programs; work with third party logistics team and distribution

centers to resolve issues \* Maintain reporting for sales and fill rate

percentage and submit to Client and sales and marketing team on a weekly

basis \* Developing Excel spreadsheets by utilizing system data to

provide sales, product and data to procurement, planning, marketing and

both the VPI and Joliet warehouse team \* All other duties as assigned

#HGISalary2920 #LI-JP1 Learn more about Hoffmaster\'s multiple locations

! At Hoffmaster, we believe every person deserves to feel successful.

That\'s why we provide a total rewards package designed to support our

employee\'s success -at work, at home, and in life. This includes:

Medical, Dental, Vision, Life and Disability insurances, Tuition and

Student Loan repayment assistance, Physical and Mental wellness

programs, Paid vacation and holidays, Employee Assistance Program, and

more. Learn more about our Benefits at HoffmasterBenefits.com ! The

above information on this description has been designed to indicate the

general nature and level of work performed by employees within this

classification. It is not designed to contain or be interpreted as a

comprehensive inventory of all duties, responsibilities, and

qualifications required of employees assigned to this job. Reasonable

Accommodations Statement: To accomplish this job successfully, an

individual must be able to perform, with or without reasonable

accommodation, each essential function satisfactorily. Reasonable

accommodations may be made to help enable qualified individuals with

disabilities to perform the essential functions. Equal Opportunity

Employer, including Veterans and Individuals with Disabilities.

\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Required Skills and

Abilities \* Must be able to work independently as well with others in

all departments within the company. \* The person should be able to

adapt to changing daily job functions and have the ability to prioritize

and manage time effectively while working under the stressful conditions

of meeting deadlines. \* Individual needs to be committed, detail

oriented, flexible and have strong organization, communication (both

written and verbal) and computer skills. \* 3 years of Customer service

experience in a data driven, customer focused environment \*\*\*\*\*

APPLICATION INSTRUCTIONS: Apply Online:

Other: Applicants ONLY to apply via URL link provided!