Technical Support and Customer Service Associate (32581)

Technical Support and Customer Service Associate - REMOTE

Contract: 12 months with possible CTH

Schedule: 2nd shift - 12 pm to 9 pm, Tuesday thru Saturday

Work Type: Fully Remote

Myticas is actively seeking a Technical Support and Customer Service Associate for a direct client to join their Personal Support Center (PSC) team. This role is perfect for someone with a passion for helping others, a knack for troubleshooting, and the ability to thrive in a fast-paced, tech-forward environment.

As a PSC Associate, you'll be the first point of contact for users via phone, email, and chat-working to resolve technical issues, answer questions, and ensure a seamless customer experience. You'll be supported by extensive training, a detailed knowledge base, and a collaborative team ready to help you grow.

What You'll Do:

• Provide Tier 1 technical support for software, hardware, and connectivity issues
• Assist with password resets, software installations, VPN setups, and general troubleshooting
• Escalate complex issues to senior team members when needed
• Maintain clear, professional communication across all customer interactions
• Simultaneously manage support requests via phone, email, and chat
• Accurately log cases using tools like ServiceNow and Zendesk

What We're Looking For:

• Strong customer service and communication skills
• Comfort working in a flexible, 24/7/365 support environment
• Ability to adapt to new tools, systems, and processes quickly
• Team player who's open to ongoing feedback, learning, and development

Why Join Us:

• Hands-on training and mentoring
• Access to a robust internal knowledge base
• Opportunities to collaborate with tech experts and leadership
• A supportive team environment where growth is encouraged
• If you're ready to jump into a dynamic support role where no two days are the same, apply now or reach out to learn more. We're excited to meet you!