Customer Service Specialist

Are you ready to make a meaningful impact on the environment and the community? Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and central New Hampshire.

About Pennichuck Corporation: At Pennichuck, we specialize in the collection, storage, treatment, distribution, and sale of potable water, ensuring that our communities have access to safe and reliable water. With a strong presence in both regulated water utility operations and non-regulated water management services, we are at the forefront of water sustainability and innovation.

Why Pennichuck? Be a Part of Something Bigger. At Pennichuck, your work will directly impact the health and well-being of our communities. Join us in our mission to provide clean, safe, and reliable water services.

Join Our Team: We are looking for passionate and qualified candidates to join our team and contribute to our mission of delivering exceptional water services. If you are driven by a commitment to sustainability, innovation, and community service, Pennichuck is the place for you.

Job Responsibilities:

• Provide customer support to ensure that customer inquiries and concerns are addressed promptly and effectively

• Address customer inquiries and resolve customer issues in a timely manner to include but not limited to the following:

• Billings, notices and payments

• Transfer of Property

• Water Quality

• Elevate customer issues to appropriate person or department as needed

• On an ongoing basis:

• Update name, address, and phone number changes

• Set-up payment plans or payment arrangements with customers

• Record all customer inquiries, comments, and complaints on the customers account in Notes

• Set up Pending records and final read appointments for Property Transfers

• Set-up appointments for new meter sets, high bill complaints, meter in/water on, meter out/water off, etc

• Process requests for Water Quality reports

• Log complaints for dirty water or no water and forward to appropriate departments

• Setup new accounts in Munis

• Retrieve and follow up on voicemails and emails

• Direct payment signups

• Process WaterTight enrollments

• Send PT program mailings and noncompliance notifications

Qualifications: High School Diploma

• Customer Service Specialist I

• This is an entry level position requiring some level of experience in customer service within an office or bank environment.

• Customer Service Specialist II

• Three (3) to five (5) years of experience of progressive in customer service in a utility or related industry.

What We Offer:

A robust total rewards salary which includes health insurance, 401K, a pension plan and more.

Opportunities for professional growth and development.

A supportive and inclusive work culture.

Apply Today: Are you ready to make a difference? Apply now and become a part of the team!

Pennichuck is proud to be an Equal Employment Opportunity Employer. Please visit